Eva Thornton
Griffin,GA
Summary
Customer Success Manager experienced in account management and client relations. Achieved high retention rates through effective onboarding support and service issue resolution. Focused on enhancing customer satisfaction by maintaining accurate CRM records and aligning service delivery with client needs.
Overview
19
19
years of professional experience
Work History
Customer Success Manager
Loomis Armored
Atlanta, Ga.
02.2021 - 07.2022
- Supported client communication to resolve service issues and maintain strong account satisfaction.
- Coordinated onboarding support to align customer needs with operational delivery requirements.
- Updated CRM records to track account activity and support timely follow-up.
- Handled escalated inquiries with clear updates and practical resolution paths.
Customer Success Manager
ATM
Fayetteville, Ga.
01.2021 - 07.2021
- Supported client communications to resolve service issues and maintain consistent account satisfaction.
- Assisted onboarding coordination by aligning customer needs with operational delivery requirements.
- Updated account activity in CRM systems, keeping records accurate and follow-up timely.
- Responded to escalated inquiries with clear updates and practical paths to resolution.
Assistant Manager
Security Finance Corporation
Griffin, GA
03.2019 - 10.2020
- Supported daily branch operations to keep loan processing accurate and customer service consistent.
- Assisted with collection activities to support account resolution and delinquency control.
- Reviewed credit applications to verify documentation and maintain accurate loan files.
- Managed cash handling by balancing drawer activity and protecting branch assets.
Teller
Wells Fargo N.A
Augusta, Ga.
03.2015 - 12.2018
- Balanced cash drawer and corrected variances under branch control procedures.
- Checked customer identity and approved checks to support secure transactions.
- Matched daily work and prepared cash shipments under banking standards.
- Balanced cash drawer each day and corrected variances to support accurate cash flow records.
Food Service Director
Trinity Food Services Group
Oldsmar, FL
12.2003 - 06.2014
- Supported daily food service operations by coordinating menus, staffing, and production with facility service standards.
- Helped maintain food safety compliance by following sanitation procedures and HACCP practices across kitchen workflows.
- Assisted with inventory control, ordering, and receiving to keep stock available and reduce waste.
- Reviewed meal quality, portion accuracy, and presentation to support resident satisfaction.
Education
No Degree - Computer And Information Sciences
Laney College
Oakland, CAMedical Billing Specialist - Coding
U.S. Career Institute
Fort Collins, COHigh School Diploma -
Griffin High School
Griffin, GA05-1978
Skills
- Account management
- Customer relationship building
- Customer retention
- Customer service
- Client relations
- Customer relations
- Customer education
- Onboarding facilitation
- Onboarding coordination
Awards
Trinity Services 5 years Dedicated Service Award 2008 - 2013
Fulton County Jail Georgia District Achievement2010
Trinity Services Food Safety Award 2007, 2008, 2009, and 2011
Trinity Services Sanitation Award 2007
Trinity Services Appreciation 2008 - 2014
Honoree of Eva Thornton
Honor Society Loyalty Sacrifice
Timeline
Customer Success Manager
Loomis Armored
02.2021 - 07.2022
Customer Success Manager
ATM
01.2021 - 07.2021
Assistant Manager
Security Finance Corporation
03.2019 - 10.2020
Teller
Wells Fargo N.A
03.2015 - 12.2018
Food Service Director
Trinity Food Services Group
12.2003 - 06.2014
No Degree - Computer And Information Sciences
Laney College
Medical Billing Specialist - Coding
U.S. Career Institute
High School Diploma -
Griffin High School