Eva Troche
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
20
20
years of professional experience
Work History
Store Manager
JOANN Fabrics And Crafts
08.2004 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Pass company audit with a passing score up to 100%
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
Education
No Degree -
Rowan University
Glassboro, NJHigh School Diploma -
Dr. Charles E. Brimm Medical Arts High School
Camden, NJ06.2001
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store operations
- Training and mentoring
- Team Leadership
- Friendly and Positive
- Inventory Management
- Store Merchandising
- Shift Scheduling
- Inventory Control
Timeline
Store Manager
JOANN Fabrics And Crafts
08.2004 - Current
No Degree -
Rowan University
High School Diploma -
Dr. Charles E. Brimm Medical Arts High School
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