Eva Valdez
Fresno,CA
Summary
Lead and develop my team into experts so that we can exceed customer demands while prioritizing safety and maintaining quality standards.
Overview
14
14
years of professional experience
Work History
ICQA Manager
FAT 1
03.2018 - Current
- Roll out and implement training material that emphasized SOP for NIKE 2.0 site for Stow department and Pick
- Achieve 0 DPMO score for IRDR in only 38 weeks of launching FAT1
- Creates Brown Bag material for inbound management to help coach and deliver feedback to top offenders
- Report out daily feedback on top offenders to ensure they are receiving the correct coaching
- Focus on analyzing FPY to target defect injection opportunities, removing gaps in processes (experts badge permission granted to problem solvers to reduce stow FPY for totes dropped)
- Maintain IRDR below network goal of 8k since launch and achieve #1 spot for 4 week average during peak of 3,085 DPMO for IRDR, best in the AR Network achieved this while hitting 144% to our OP Plan for ICQA Rate.
- Average of 747 APMT, best in the AR Network.
- Build relationships with counter departments to build a quality driven environment
- Obtain a 99.8% FC DEA in Q3 2018
- Second best IRDR in ARS history and 5th best when we include legacy sortables with a DPMO of 660 in our 3rd week of launch
ICQA Process Assistant
SNA6/9
01.2017 - 03.2018
- Lead a team of 50 AA’s+
- Train top performers in indirect roles and ICQA’s main functions
- Meet OP weekly rates, flex hours, and up staff when needed
- Send labor shares to counter departments to help meet customer demands
- Staff accordingly to meet indirect/direct hours
Data Analyst
SNA6/9
12.2016 - 05.2017
- Dive deep and perform root cause analysis using warehouse data to identify and report on inventory defects that aid error proofing which is central for improving quality and reducing defect rate (ex. IRDR)
- Present defects at weekly quality meetings
- Identify trends and patterns to help reduce defect rate in ICQA and counter departments
- Assign action plans to inbound/outbound to help reduce quality as a building overall
Inbound Support Services
ONT6
10.2015 - 12.2016
- Cultivated credibility with Vendors to resolve issues, facilitate resolution with FC- Customer Service abnormalities via trouble ticket
- Lead hazmat transship training for night shift
- Developed and trained seasonal ISS reps
- Trained Problem solvers on standard processes for writing ISS tickets
Seasonal Process Assistant/ICQA
ONT6
09.2013 - 01.2014
- Lead/coach associates on the importance of Inventory Control & Quality Assurance.
- Carry out supervisory responsibilities in accordance with the organizations policies & procedures which include training, assigning and directing work
- Motivate others to meet or exceed the challenges in a results driven environment
- Reach out ET via Trouble Ticket to resolve issues that are unable to be resolved at an FC level (ex. SEV 1 ticket)
- Cooperate well with other personalities and individuals and participate in a professional manner to accomplish business goals
- Coached and mentored team of over 100+ AA’s to comply with all standard work process
- Partnered with Operations Leadership to labor plan daily operations. Partnered with sister departments to proactively and efficiently share labor.
- Assisted in developing several associates into seasonal and permanent tier III roles
ICQA Problem Solver/Ambassador/GM Council
Ont2
05.2012 - 08.2013
- Partnered with DLA team to lead Quality Assurance audits during Amazon Fresh launch
- Promoted healthy relations with Amazon Fresh to assist in the successful troubleshooting
Education
University of California
04.2026
Timeline
ICQA Manager
FAT 1
03.2018 - Current
ICQA Process Assistant
SNA6/9
01.2017 - 03.2018
Data Analyst
SNA6/9
12.2016 - 05.2017
Inbound Support Services
ONT6
10.2015 - 12.2016
Seasonal Process Assistant/ICQA
ONT6
09.2013 - 01.2014
ICQA Problem Solver/Ambassador/GM Council
Ont2
05.2012 - 08.2013
University of California