EVA VARGAS
Downey,CA
Summary
Results-driven Warehouse Shipping Clerk skilled in inventory management and process optimization. Proven ability to enhance operational efficiency through teamwork and clear communication.
Overview
9
9
years of professional experience
Work History
Warehouse Shipping Clerk
NFI Industries
Torrance, CA
11.2025 - Current
- Processed and prepared outgoing shipments, ensuring timely delivery to customers.
- Managed inventory levels, conducting regular audits to maintain accuracy and organization.
- Implemented quality control measures to ensure compliance with shipping standards.
- Collaborated with team members to optimize shipping processes and reduce delays.
RECEVING CLERK
NFI Industries
Torrance, CA
04.2025 - 11.2025
- Received and inspected incoming shipments for accuracy and quality compliance.
- Managed inventory records using warehouse management systems to ensure data accuracy.
- Collaborated with team members to streamline receiving processes, enhancing workflow efficiency.
- Trained new hires on safety protocols and operational procedures within receiving department.
- Implemented process improvements that reduced receiving times and minimized errors in documentation.
- Regularly reviewed invoices and double-checked orders.
- Reduced errors and discrepancies by meticulously verifying shipment contents against purchase orders and invoices.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Assisted in inventory control efforts by participating in routine cycle counts, ensuring accurate stock levels at all times.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
Customer Service Representative
NFI Industries
Torrance, CA
06.2019 - 04.2025
- Resolved customer inquiries through effective communication and problem-solving strategies.
- Demonstrated product knowledge to enhance customer experience and ensure satisfaction.
- Managed customer accounts, ensuring accurate information and timely updates.
- Trained new employees on customer service protocols and company policies.
- Maintained high standards of professionalism while handling sensitive customer issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Resolved customer inquiries in English and Spanish, enhancing communication and satisfaction.
- Collaborated with other departments as needed to resolve customer issues that required cross-functional support or expertise.
Inventory Control Lead
NFI Industries
Torrance, CA
11.2016 - 07.2019
- Led inventory management initiatives to optimize stock levels and reduce discrepancies.
- Mentored team members on best practices for inventory tracking and reporting.
- Implemented new inventory control systems to enhance accuracy and efficiency.
- Analyzed inventory data to identify trends and recommend process improvements.
- Coordinated cycle counts and audits to ensure compliance with company standards.
- Assisted in cycle count program implementation which led to more efficient and accurate inventory control processes.
- Completed physical inventory counts each month.
- Performed data entry and completed proper paperwork.
Education
High School Diploma -
GROVER CLEVELAND HIGH SCHOOL
Resaca, CA06-2010
Skills
- Order picking
- Stock organization
- Shipping and receiving
- Heavy lifting
- Cycle counting
- Inventory control software
- RF scanner usage
- SOP implementation
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Critical thinking
- Clear communication
- Organizational skills
- Inventory monitoring and management
- Materials handling
- Order checking
- Microsoft office
- Dispatching
- Inventory counts
- Route planning
- Interpersonal skills
Timeline
Warehouse Shipping Clerk
NFI Industries
11.2025 - Current
RECEVING CLERK
NFI Industries
04.2025 - 11.2025
Customer Service Representative
NFI Industries
06.2019 - 04.2025
Inventory Control Lead
NFI Industries
11.2016 - 07.2019
High School Diploma -
GROVER CLEVELAND HIGH SCHOOL