Eva K Ware

• Long-term contract position with Randstad, specializing in the technical design, configuration, implementation, and optimization of Talent Attraction & Engagement tools, including Beamery CRM, LinkedIn, Indeed, and Workday.
• Developed and maintained comprehensive documentation, training materials, and hands-on learning sessions, including videos, presentations, and user guides, to support markets across the US, EMEA, APAC, and India.
• Assisted in documentation, testing, scope definition, and training rollout for AI-driven enhancements in technology platforms.
• Conducted a comprehensive CRM audit and risk assessment, identifying compliance risks and implementing safeguards to ensure regulatory adherence and operational integrity.
• Designed and delivered high-impact presentations to stakeholders, effectively communicating project objectives, results, and opportunities.
• Stayed ahead of industry trends, attending conferences to refine skills and incorporate new techniques into existing training programs.
• Collaborated with technology teams to provide product expertise, ensure rigorous testing, and secure approvals for product enhancements, minimizing user disruption.
• Spearheaded a group of internal subject matter experts, expanding localized support and knowledge dissemination across regions and departments.
• Identified areas for improvement and recommended industry best practices to drive innovative solutions and enhance efficiency.
• Streamlined internal processes, improving team productivity and project outcomes.
• Automated reporting processes, reducing manual efforts.
• Extracted insights from large datasets and collaborated with cross-functional teams to define and track KPIs.

• Partnered with sales, product, and support teams to optimize onboarding and account management processes for Beamery's AI-enhanced Talent Acquisition CRM.
• Redesigned reporting mechanisms and KPI tracking for Beamery's $10M premier client, enhancing insights and maximizing value.
• Forged a dynamic partnership with the Professional Services team, resulting in the development of streamlined processes for Implementation, Launch, and Ongoing Nurturing.
• Led regular business reviews with key stakeholders to assess progress, identify opportunities, and drive continuous improvement.
• Managed escalations effectively, resolving complex challenges and implementing preventive measures.

• Served as a trusted advisor for web-based software in the commercial construction industry, developing tailored solutions to enhance client engagement and retention.
• Collaborated across teams to ensure seamless product and service delivery, optimizing client satisfaction.
• Facilitated contract negotiations, securing favorable terms for both clients and company.
• Managed portfolios, totaling $3M and consistently exceeded targets, recognized as a Top Performer achieving 102% closing rate in 2017 & 2020.

• Assisted the Project Manager in executing multiple clinical studies for the pharmaceutical industry.
• Managed client communication, facilitated the IRB approval process, and oversaw the development and distribution of study materials.
• Ensured projects met budget and deadline requirements, maintaining efficiency and compliance.
• Supported site communication, material requests, advertising campaigns, and database maintenance to optimize recruitment and retention efforts.

Gained diverse experience through short-term assignments across various professional settings, leading to a transition into full-time employment via a contract position.