Evaline Jiang
Overview
12
12
years of professional experience
Work History
Medical Assistant/Administrative Assistant
Pacific Internal Medicine Associates
11.2025 - Current
- Coordinated patient appointments and follow-up visits to optimize scheduling and enhance patient flow.
- Managed patient records in electronic health record systems to ensure accuracy and accessibility.
- Performed EKG tests to assess patients' heart health and monitor conditions.
- Prepared examination rooms with necessary medical supplies and equipment to facilitate smooth patient examinations.
- Educated patients about medications, procedures and physician's instructions.
Service Assistant
Audi/ Porsche Burlingame
Burlingame, California
04.2022 - 11.2025
- Guided customers in selecting appropriate service options and understanding vehicle maintenance needs.
- Assisted customers with inquiries regarding service options and vehicle maintenance.
- Processed warranty claims efficiently and accurately according to company guidelines.
- Managed and processed invoices, credit memos, and accounts receivable documents to ensure accurate financial records.
- Handled warranty claims in accordance with company guidelines, ensuring timely resolutions for customers.
Car Rental Agent
Fox Rent A Car
San Francisco
11.2019 - 06.2022
- Coordinated customer reservations and organized rental agreements to ensure seamless transactions.
- Delivered exceptional customer service during vehicle pick-up and drop-off, enhancing customer satisfaction.
- Inspected vehicles for cleanliness and maintenance before customer rentals.
- Explained rental policies and payment options clearly to ensure customer understanding and compliance.
Sales Lead
H&M Hennes & Mauritz
San Francisco, CA
09.2014 - 11.2019
- Trained and mentored new sales associates on product knowledge to strengthen sales effectiveness.
- Led team to enhance customer service experiences, resulting in improved customer satisfaction.
- Managed inventory processes to maintain stock availability and organization, supporting seamless sales operations.
Sales Associate
Footlocker
San Francisco
09.2016 - 04.2019
- Guided customers in product selection, delivering personalized recommendations to enhance shopping experience.
- Organized merchandise and ensured cleanliness to create an inviting store environment.
- Executed accurate customer transactions using point-of-sale systems, contributing to efficient checkout process.
Education
George Washington High School
San Francisco, CAAssociate of Science - Psychology
City College of San Francisco
San Francisco, CASkills
- Customer service
- Problem solving
- Attention to detail
- HIPAA compliance
- Patient scheduling
- EMR / EHR
- EKG administration
- Conversant in Cantonese
Certifications
- Basic Life Support (BLS) - American Heart Association, Certified May 2026
Timeline
Medical Assistant/Administrative Assistant
Pacific Internal Medicine Associates
11.2025 - Current
Service Assistant
Audi/ Porsche Burlingame
04.2022 - 11.2025
Car Rental Agent
Fox Rent A Car
11.2019 - 06.2022
Sales Associate
Footlocker
09.2016 - 04.2019
Sales Lead
H&M Hennes & Mauritz
09.2014 - 11.2019
Associate of Science - Psychology
City College of San Francisco
George Washington High School