Alicia Cowans
Charlotte,NC
Summary
Flexible Medical Administrative Assistant passionate about patient care and aptitude for front desk duties as demonstrated over 8 years. Skilled in appointment scheduling, efficient data entry, health records maintenance and insurance billing tasks. Additional strengths include staff communication and digital data input.
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Medical Assistant/Administrative Assistant
DeSantis Family Practice
Hickory, NC
08.2012 - 03.2021
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Completed and filed financial documentation for accounting purposes.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Coached new employees on administrative procedures, company policies and performance standards.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Executed record filing system to improve document organization and management.
- Performed research to collect and record industry data.
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
- Managed Access databases converting complex data into easy-to-interpret data.
Education
Associate In General Education -
Catawba Valley Community College
Hickory, NC12.2011
Skills
- Scheduling
- Filing
- Insurance Knowledge
- Multi-line phone systems
- Inventory management
- Patient demographics
- Maintenance & Repair
- Clerical
- Multitasking abilities
- Verbal and written communication
- Training & Development
- Leadership
- Self-motivated professional
- Responsible
- Good telephone etiquette
- Interpersonal Communication
- Project Management
- Customer service
Certification
- CNA - Certified Nurse Assistant
- CMA - Certified Medical Assistant
Timeline
Medical Assistant/Administrative Assistant
DeSantis Family Practice
08.2012 - 03.2021
Associate In General Education -
Catawba Valley Community College