Professional with over five (5) years of customer service experience in fast-paced work environments. I'm an independent worker that is always eager to learn new skill sets while working under pressure to get tasks done in a timely manner.
Overview
10
10
years of professional experience
Work History
Billing Specialist
World Class Distribution Logistics
03.2020 - Current
Handle emails in a timely manner
Create formulas in excel to bill the third party
Reconcile spreadsheets to match the invoice that’s being billed
Calculating and tracking various company financial statements
Send weekly updates to OPS regarding weekly numbers
Inputting payment history, upcoming payment information on excel
Creating invoices and billing materials to be sent directly to a customer
Creates pivot tables for month end
Using telephones, two way radios to contact employees
Speaking with supervisors or customers to resolve problems / request
Preparing daily work for drivers
Correcting, assigning, and competing Freight bills (if needed)
Assist with payroll
Leasing Consultant
Larkin Village Apartments
11.2018 - 02.2020
Tax Credit / Market Apartments
Process rental application
Process maintenance request
Provide clerical and phone support
Send prospective over to collections if needed
Prepares and assists with all leasing paperwork
Showing apartments and answering prospective residents’ questions about pricing
Maintain prospect records using proprietary online tools (OneSite)
Verify applications and follow up on applications including resident screening
Follow up on prospects and leads
Able to handle difficult situations in a professional manner
Staffing Coordinator
Accurate Personnel Service
06.2015 - 10.2018
Conducted interviews (phone, in-person, video)
Completed orientation and check-ins for clients as needed
Recruited and screened a high volume of warehouse and light industrial employees (background check, drug test, EV, resumes, skills assessment and disciplinary action)
Answered over 50 or more phone calls a day from both candidates and clients
Recruited through professional websites (Zip recruiter, Career Builder and Indeed)
Attended regional job fairs to recruit new candidates and market the brand
Exceptional organizational abilities and enjoy problem solving
Experienced in answering multi- line phone.
Receptionist
Hired on internally
Answered phone calls and transferred them to the correct representative
Took in general emails and distributed to appropriate personnel
Filed, scanned, and uploaded candidate paper work into the system
Greeted customers in a professional manner
Audited references and metrics
Education
The Nail Inn and School of Cosmetology
06.2015
High School Diploma -
Plainfield South High School
05.2014
Skills
TECHNICAL SKILLS
Avionté (Applicant Tracking System), One Site (Applicant Tracking System), Truck Mate (Tracking System), Excel, Sales, Leasing, MLS, CareerBuilder, Indeed, ZipRecruiter, Social Media Recruiting (Facebook, Twitter, etc), Microsoft Office, etc