Evan Alexander
Lithonia, GA
Summary
Experienced with advanced avionics systems and diagnostic tools. Utilizes technical acumen to ensure safety and efficiency of aircraft operations. Knowledge of regulatory standards and compliance protocols, ensuring adherence to industry best practices.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Network Support Engineer
Field Nation
06.2021 - 12.2023
- Diagnosed network problems involving combination of hardware, software, power and communications issues.
- Managed network upgrades, migrations, and expansions while minimizing disruptions to daily operations.
- Analyzed root causes of recurring issues to develop long-term solutions that increased reliability across multiple networks.
- Set up hardware and software in optimal configurations to meet network performance requirements.
- Improved network performance by troubleshooting and resolving hardware, software, and connectivity issues.
Handy Person
Alexander Home Repair
05.2019 - 12.2023
- Performed preventive maintenance and repairs on various types of equipment.
- Replaced worn or broken parts on machines and equipment.
- Installed and maintained plumbing and HVAC systems.
- Rewired and replaced faulty electrical components in equipment.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Troubleshot diverse problems across multiple appliance brands and models, demonstrating adaptability and expertise in the field.
- Used hand tools such as oscilloscopes to check components.
- Diagnosed issues with appliances and made repairs.
Fiber Network Technician
AT&T
07.2017 - 05.2019
- Assured quality control, performing fiber splicing, termination, and documentation procedures.
- Optimized network efficiency through the design and implementation of fiber optic routes and cable management systems.
- Contributed to project success by assisting in the planning, installation, and commissioning of new fiber optic networks.
- Adhered to safety policies and procedures to install or remove IP set-top devices, optical network terminals and wireless access points.
Wire Technician
AT&T
10.2013 - 05.2019
- Reduced service downtime by promptly addressing and resolving wire connectivity problems.
- Collaborated with fellow technicians to complete complex wiring projects within tight deadlines.
- Read blueprints and schematics to correctly place equipment.
- Installed wiring, cabling and networking hardware on customer premises.
- Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
- Installed and configured new devices and system components.
Ramp Agent
Delta Air Lines, Inc
06.2005 - 08.2010
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Guided aircraft into and out of parking positions using hand signals.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over [Number] daily flights.
- Connected electrical power unit and hoses to aircraft.
Cell Phone Technician
CPR Cell Phone Repair
03.2004 - 03.2005
- De-soldered and re-soldered connections between parts and motherboard.
- Provided exceptional customer service through clear communication regarding repair timelines, costs, and expectations.
- Removed, fixed and replaced components such as LCD screens, home buttons and charging ports.
- Erased user data, debugged application issues and refurbished devices for resale.
- Streamlined repair processes for faster turnaround times and improved customer retention.
DSL Installer
Tele-data Networking Resources
01.2003 - 03.2004
- Installed equipment with precision and efficiency, ensuring customer satisfaction.
- Followed safety protocols to maintain a safe working environment.
- Collaborated with team members to complete installations on schedule.
- Troubleshot equipment issues to ensure proper functionality.
- Implemented monitoring tools for proactive identification of potential issues before they became critical problems.
- Diagnosed network problems involving combination of hardware, software, power and communications issues.
- Assisted in the design of scalable wireless networks that accommodated future growth while maintaining high levels of security.
- Worked closely with information security teams in addressing identified vulnerabilities within the organization''s IT infrastructure.
Computer-repair-technician
Budget Computers
09.2001 - 12.2003
- Disassembled computers to perform diagnostics and check for repair needs.
- Updated and installed new software on desktop and laptop computers to maintain latest technology.
- Conducted thorough diagnostics tests to identify root causes of issues before initiating repairs or recommending solutions.
- Completed preventive maintenance on machines to enhance production and maintain quality.
Education
Associate of Science - Computer Information Systems
Dekalb Technical College
Stone Mountain, GAAssociate of Science - Aircraft Maintenance Technician
Atlanta Technical College
Atlanta, GASkills
- Fiber optic safety
- Fiber termination
- Fiber splicing expertise
- Cable management
- Fiber optic testing
- Network configuration
- Schematic reading
- Component testing
- Flight control systems
- Electrical wiring repair
- Component replacement
- Equipment calibration
- CompTIA A certified
Certification
- CompTIA A+ Certification - Computing Technology Industry Association (CompTIA).
Timeline
Network Support Engineer
Field Nation
06.2021 - 12.2023
Handy Person
Alexander Home Repair
05.2019 - 12.2023
Fiber Network Technician
AT&T
07.2017 - 05.2019
Wire Technician
AT&T
10.2013 - 05.2019
Ramp Agent
Delta Air Lines, Inc
06.2005 - 08.2010
Cell Phone Technician
CPR Cell Phone Repair
03.2004 - 03.2005
DSL Installer
Tele-data Networking Resources
01.2003 - 03.2004
Computer-repair-technician
Budget Computers
09.2001 - 12.2003
- CompTIA A+ Certification - Computing Technology Industry Association (CompTIA).
Associate of Science - Computer Information Systems
Dekalb Technical College
Associate of Science - Aircraft Maintenance Technician
Atlanta Technical College
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