Evan Allen
Atlanta,GA
Summary
Throughout my career in both retail and warehouse settings, I've dedicated myself to exceptional customer service. From my start as a Shift Lead at a coffee shop to my role as a Technology Specialist at Target, I've consistently refined my approach, striving to exceed expectations and leave a positive impression in every interaction. My commitment to customer service excellence has deepened with each role, equipping me with the skills to drive positive outcomes in any professional setting.
Overview
5
5
years of professional experience
Work History
Head Shift Lead
The Salty Donut
2023.04 - Current
- Committed to delivering exceptional guest experiences by addressing inquiries, resolving issues, and ensuring satisfaction through personalized service and attention to detail.
- Conducted comprehensive training sessions for newly recruited personnel, while also implementing a structured system for ongoing evaluation of employee competencies. Acted as a mentor to individuals requiring additional support, while providing personalized training to enhance their skill sets.
- Optimized inventory management with accurate forecasting, streamlined ordering processes, and efficient stock rotation.
- Boosted guest satisfaction with proactive problem-solving and timely resolution of issues.
Technology Specialist
Target
2022.03 - Current
- Maintains continuous knowledge of current and newly developed industry technology, making proactive suggestions to improve offerings and strategies
- Develops expert-level product knowledge of technology offered and uses understanding of products and customers' desires to exceed personal sales goals by 10 percent for six consecutive months.
Inventory Specialist
Card Advantage
2020.12 - 2021.07
- Worked with store employees to develop engaging and aesthetically appealing merchandise displays which drove store traffic
- Worked extensively with excel, inputting data and then using the data to manage orders and inventory.
Barista Shift Lead
Blue Donkey Coffee
2019.08 - 2020.12
- Created a different coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing and thorough cleanliness and sanitation of space.
Education
BBA, Marketing -
Georgia State University, Robinson College of Business
Atlanta, GAFull Stack Web Development Certificate -
Georgia Tech
Atlanta, GAIT Certificate: IT Specialist -
Coursera
Atlanta, GASkills
- Communication Skills
- Flexibility and Adaptability
- Collaboration & Teamwork
- Technical support knowledge
- Creative Problem-Solving
- Customer Service Relations
Extracurricular Activities
Public Speaking Cooking Standup Comedy
Timeline
Head Shift Lead
The Salty Donut
2023.04 - Current
Technology Specialist
Target
2022.03 - Current
Inventory Specialist
Card Advantage
2020.12 - 2021.07
Barista Shift Lead
Blue Donkey Coffee
2019.08 - 2020.12
BBA, Marketing -
Georgia State University, Robinson College of Business
Full Stack Web Development Certificate -
Georgia Tech
IT Certificate: IT Specialist -
Coursera
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