Evan Bowman
Cincinnati,OH
Overview
8
8
years of professional experience
Work History
Customer Support Associate
Cengage Group
Independence, KY
04.2019 - Current
- Processed various forms of data entry daily within Oracle JD Edwards EnterpriseOne
- Created contacts and cases within Salesforce for every request received
- Maintained documents and saved them in databases to keep records of essential organizational information.
- Operated as focal point for several special accounts, ensuring all databases are kept up to date
- Added documents to file records and created new records to support filing needs.
- Communicated with customers to answer questions and perform account maintenance.
- Coordinated with external customers and internal departments to provide and gather information enabling customer requirements to be met.
- Adhered to company policies and procedures to consistently achieve metrics and quality standards.
Warehouse Associate
Arlinghaus Heating & AC
Erlanger, KY
10.2018 - 04.2019
Sales Associate
Field & Stream
Crescent Springs, KY
07.2018 - 10.2018
Sales Associate
The Home Depot
Crescent Springs, KY
03.2017 - 02.2018
Kitchen Staff
Receptions Banquet
Erlanger, KY
07.2015 - 06.2018
Education
Studying Computer Information Technology
Gateway Community College
Florence, KY01.2025
High School Diploma -
Covington Catholic High School
Park Hills, KY05.2017
Skills
- Certified in MS Office
- Advanced Microsoft Excel skills
- Experience in Salesforce and Jira
- Proficient typing and transcription
- Detail oriented
- Computer literate
- Multi-tasking strength
- Professional demeanor
Timeline
Customer Support Associate
Cengage Group
04.2019 - Current
Warehouse Associate
Arlinghaus Heating & AC
10.2018 - 04.2019
Sales Associate
Field & Stream
07.2018 - 10.2018
Sales Associate
The Home Depot
03.2017 - 02.2018
Kitchen Staff
Receptions Banquet
07.2015 - 06.2018
Studying Computer Information Technology
Gateway Community College
High School Diploma -
Covington Catholic High School