Sakib Ahmed
Arlington,TX
Summary
Dedicated and results-driven professional with a passion for empowering individuals to achieve their goals. Possessing a diverse skill set in IT security, agile methodologies, and customer relationship management, along with a proven track record of success in college guidance, entrepreneurship, and customer service roles. Certified in MS Word and experienced in web content creation, with proficiency in HTML, CSS, and JavaScript. Known for building strong relationships with stakeholders and implementing innovative strategies for enhanced performance and readiness. Currently pursuing a Bachelor of Science in Management Information Systems, demonstrating a commitment to continuous learning and professional growth.
Overview
1
1
year of professional experience
Work History
College Guidance Counselor | Mentor
InspirED Outreach
11.2023 - Current
- Guided over 300 students in realizing their academic aspirations, facilitating their journey towards prestigious institutions such as Yale, MIT, and Rice University.
- Provide tailored college guidance and mentorship, ensuring each student receives personalized support in navigating the complexities of higher education.
- Conduct workshops focused on college admissions strategies and career exploration, empowering students to make informed decisions about their academic and professional futures.
Customer Service Representative
Ross Stores
01.2023 - 12.2023
- Provided exceptional customer service to enhance the shopping experience and foster customer loyalty.
- Assisted customers with inquiries, resolved issues, and processed transactions efficiently.
- Collaborated with team members to achieve sales targets and ensure operational excellence.
Customer Service Representative
Walgreens Boots Alliance
02.2023 - 11.2023
- Upheld stringent quality control standards and protocols, elevating customer satisfaction and retention rates through attentive and responsive service delivery.
- Leveraged proprietary software to facilitate seamless administrative tasks such as updating customer records and processing service requests, optimizing operational efficiency.
- Educated clientele on promotional offerings and tailored pricing solutions, fostering customer loyalty and maximizing revenue opportunities.
Education
Bachelor of Science - Management Information Systems
The University of Texas At Arlington
Arlington, TX05-2026
Skills
- Python, Java
- Knowledgeable in Agile, Jira, Scrum
- HTML, CSS, Javascript
- Customer Relationship Management
- Web Content Creation
- Agile Work Processes
- SAP Business Model
- Certified in MS Office
- Certified in Agile
- Certified in IT Support
Timeline
College Guidance Counselor | Mentor
InspirED Outreach
11.2023 - Current
Customer Service Representative
Walgreens Boots Alliance
02.2023 - 11.2023
Customer Service Representative
Ross Stores
01.2023 - 12.2023
Bachelor of Science - Management Information Systems
The University of Texas At Arlington
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