Evan Bruneau
Leander
Summary
Accomplished Veteran with strong leadership abilities honed as an Airborne Infantryman in the US Army. Strong abilities in team leadership and project management. Known for commitment to achieving goals. Supportive Team Lead with five years of experience leading restaurant production teams. Expert in following detailed production schedules with distinguished history of maximizing productivity. Committed to proactive reorganization for optimized safety and efficiency.
Overview
16
16
years of professional experience
Work History
Sales Associate
Toyota Of Cedar Park
07.2022 - 07.2024
- Helped customers locate products and checked store system for merchandise for what fit their needs.
- Prepared merchandise for delivery after the sale finalizes.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Answered questions about store policies and addressed customer concerns.
- Accomplished multiple tasks within established timeframes.
- Maintained extensive product knowledge.
- Developed a comprehensive understanding of product offerings and effectively communicated this knowledge to potential buyers, helping them make informed decisions.
Concierge Tier 3
Life Time Athletic
07.2021 - 06.2022
- Conducted membership changes and sales with dozens of different people, families, and groups each day.
- Led potentially new members on tours and conducted sales at a high rate on a day-to-day basis.
- Maintained front desk responsibilities and customers' first impressions within the facility.
- Provided each guest with a list of the resort's upcoming activities and events upon check-in to enhance experiences'.
- Explained security, membership and guest policy procedures to our members to promote confidence and safety.
- Worked closely with guests, some VIPs, with a high degree of respect for privacy.
- Actively listened to customers, handled concerns quickly and escalated major issues to the supervisor.
- Participated in continuous improvement by generating suggestions, and engaging in problem-solving activities to support teamwork.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Devoted special emphasis to punctuality and worked to maintain an outstanding attendance record.
- Exceeded goals through effective task prioritization and a great work ethic.
Security Guard
USGI
03.2020 - 07.2020
- Answered alarms, investigated disturbances and contacted law enforcement personnel to escalate crises.
- Regulated vehicle and pedestrian traffic upon entry onto building grounds through electronic gates.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Placed necessary outgoing calls to verify alarms, dispatch proper authorities and notify proper parties.
- Responded quickly to emergency situations to assess and deflect issues.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Lead Server
Kimo's Restaurant~Maui
07.2015 - 03.2020
- Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
- Managed food resources, memorized orders and coordinated service in 56-table restaurant.
- Greeted and maintained relationships with regular customers.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
- Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
Airborne Infantryman
US Army
01.2009 - 09.2012
- Responded to emergencies with speed, efficiency and knowledgeable assistance.
- Briefed on readiness, equipment status and enemy locations in a timely basis to enable sound decision making.
- Taught personnel to mitigate environmental hazards and properly use personal protective equipment such as chem gear for battle scenarios.
- Led fire team during infantry dismounted battle drills and situational training exercises.
- Patrolled designated coverage areas and evaluated terrain for defensive use.
- Trained in use of tear gas, passive ordnance and explosives.
- Led fire teams during battle drills and training exercises.
Education
Associate of Applied Science - Associate of Applied Science: Computer Information
Austin Community College
Austin, TX08-2026
High School Diploma -
Murrieta Valley High School
Murrieta, CA06.2008
Skills
- Attentive and Observant
- Verbal and Written Communication
- Customer Service
- CPR Certified
- First Aid Training
- Workflow Coordination
- Point of Sale Systems
- High Energy and Stamina
- Product Memorization and Presentation
- Warm and Friendly
- Identifying hazards
- Assessing risks
- Briefing leadership
- Maintaining equipment
Timeline
Sales Associate
Toyota Of Cedar Park
07.2022 - 07.2024
Concierge Tier 3
Life Time Athletic
07.2021 - 06.2022
Security Guard
USGI
03.2020 - 07.2020
Lead Server
Kimo's Restaurant~Maui
07.2015 - 03.2020
Airborne Infantryman
US Army
01.2009 - 09.2012
Associate of Applied Science - Associate of Applied Science: Computer Information
Austin Community College
High School Diploma -
Murrieta Valley High School
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