Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
MILITARY TRAINING/AWARDS
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Evan Butler

Williamsburg,VA

Summary

Retired Army Non-Commissioned Officer seeking to start a second career as an IT Specialist. Organized, highly disciplined and has a history of high military awards and steady promotion. Proven senior-level experience in using efficient methods of network and electrical troubleshooting, preventive maintenance, network management, personnel management, risk management and physical security. Proudly trained and instructed America’s future war

fighters as well as Soldiers from other countries.

Diligent Network Analyst with solid history in troubleshooting and maintaining complex systems. Consistently ensured optimal operation of equipment, leading to significant improvements in efficiency and reliability. Demonstrated expertise in problem-solving and technical diagnostics.

Overview

31
31
years of professional experience
2
2

Certifications

Work History

Tech Refresh / VOIP Installer

NOVA - Dine – Defenses Commissary Agency
09.2022 - Current
  • Successful installation of routers, switches, firewalls, UPS systems, wireless access points, wireless antennas, VOIP phones, VOIP routers in over 150 DECA Commissaries
  • Performed physical installation, termination, labeling, repair and testing of various network cabling (e.g., LMR, CAT5, CAT6, Fiber, Coaxial)
  • Performed wireless site surveys using network management and wireless design tools (e.g., Ekahau)
  • Only person on the team to have ECSE Wireless Design from Ekahau and assist Wireless engineer in prepping sites or extensive troubleshooting
  • Troubleshot and identified with the Wireless Engineer a Ciso Worldwide Wireless issue
  • Document network configurations, installs, changes and maintenance activities using Microsoft Word and Power Point
  • Performed configuration of routers, switches, firewalls, and wireless access points
  • Provided configuration engineering for routers, switches and access point to support the specific store remote sales.
  • Maintain network equipment Internetwork Operating System (IOS) patches and updates
  • Created /Updated configurations for Gator Box, routers, and switches
  • Created Training SOP for new personnel for the Tech Refresh team
  • Trained over 10 personnel to perform both Tech Refresh and NOC 2 duties
  • Trained / Updated Desktop personnel on installing or troubleshooting keywatchers
  • Trained store personnel on the use of Cisco Phone 7841 at over 20 commissaries

Level 1 Network Engineer (NOC)

Nlogic – Defenses Commissary Agency
08.2018 - 09.2022
  • Perform all aspects of network monitoring network devices. Includes monitoring and responding to Tivoli Netcool alerts.
  • Acknowledge Netcool alerts.
  • Call sites with P1 alerts
  • Create P1, P2, or P3 Remedy tickets as required.
  • For P1 incidents, engage Service Providers. (Can include local Basecom when needed.)
  • Call after a P1 alert to open a ticket.
  • Call at least hourly to request updates during any P1 outage.
  • Provide requested contact information.
  • Request RFO information following incident resolution.
  • For non-P1 incidents, call related personnel (commissary, Tech Refresh, EU Netcom, or vendor personnel, or other) to engage local personnel to determine the root cause of the incident and to assist with resolving the incident’s root cause.
  • Answer in-coming phone calls, create tickets, and provide customer assistance leading to incident resolution, or direct customer to the relevant team, such as the Global Support Center.
  • Coordinate work in Europe and Pacific area with EU and Pac rim personnel.
  • Review and work on existing tickets during each shift with a goal of resolving or updating every ticket.
  • Assist with ticket handling for VOIP and SFP teams.
  • Acknowledge tickets within fifteen (15) minutes on nights and weekends to meet SLAs.
  • Send an email to flag the ticket for personnel on the appropriate team.
  • Call VOIP or NOC on-call for tickets needing immediate action (generally P1 or VIP tickets).
  • Update and email Daily Report (DR) at the beginning of each week day morning.
  • Update and send Hand-off at the end of each NOC shift.
  • Request escalation from SFP team as needed.
  • Attend meetings are needed.
  • NOC L3 is part of Network on-call rotation.
  • Unlock RSA accounts as requested.
  • Access Wireless LAN Controllers (WLCs) to determine if wireless devices are authenticating with network.
  • Meet all SLAs.
  • Communicate with NOC Manager as needed and/or requested.’
  • Implement requests on tickets generated by the SOC (generally block requests) and report to the SOC upon completion of implementation.
  • Run compliance checks in support of Tech Refresh work.
  • Proficient in the use of:
  • RSA token and console
  • Tivoli Netcool monitoring system.
  • PuTTY and Super Putty to log into network devices.
  • WLCs.
  • Cisco share drive to access network drawings and store documents.
  • Command Line to ping devices and to do nslookups to determine hostnames and DNS configuration.
  • Cisco Prime Infrastructure to check device configuration archives.
  • SolarWinds network tool to determine circuit bandwidth usage.

Tier 2 Desktop Support

Networking Technologies & Support
08.2017 - 08.2018
  • Diagnose and resolve software and hardware incidents on Windows and MAC operating systems and software applications
  • Resolve incidents with printers, copiers and scanners
  • Walk customers through installing applications and computer peripherals
  • Conduct remote troubleshooting using SCCM
  • Transitioned users from multiple legacy domains into a consolidated Security configuration by using Active Directory
  • Update memory, replacement hardware, and BIOS in HP 800 and other HP legacy models
  • Installation and training of Imprivata Single Sign On program on over 1,000 PCs used by Physicians and Nurses at VCU

Facility Service Associate

Lowe’s
10.2014 - 08.2017
  • Planned and coordinated with management and contractors for all upgrades of the facility’s emergency lighting, dry fire suppression system, landscaping and structural repairs
  • Performed basic preventative maintenance on store equipment, including but not limited to, LRT, telephone, paging system, copiers, fax machines, computers, CCTV surveillance system, paint mixing computer and electric lifts
  • Updated Store Ipods and Ipads to receive the latest applications from Lowe’s Corporate IT
  • Assisted Corporate IT in upgrading the store’s server and phone systems

Loss Prevention Detective

Macy’s
11.2013 - 10.2014
  • Identified, investigated and resolved all outside premises theft incidents by recovery and apprehension
  • Received and reported confidential details to assist internal investigations
  • Prepared case reports for Corporate Loss Prevention and Law Enforcement relevant to theft incidents
  • Installed and updated cameras and DVR systems

Instructor/Operations Supervisor

United States Army
08.2010 - 11.2013
  • Served as a Platoon Sergeant responsible for character development, instruction, safety of health and welfare of over 600 Soldiers
  • Updated computer and network equipment, IT policies and instructed fellow company personnel on Information Security of sensitive data
  • Monitored security cameras, ensured all digital locks were operational, and supervised changed of internal/external guards
  • Conducted Risk Management for all operations of the company and submitted to the command for approval

Electrical/Mechanical Supervisor

United States Army
05.2005 - 08.2010
  • Responsible for routine maintenance at the Unit and Direct Support levels, applicable electrical testing and troubleshooting, calibrating equipment to specific tolerances on electronic, electrical and cryogenic assembles
  • Responsible for the training of over 100 qualified personnel and quality assurance and quality control of all maintenance performed
  • Collected and presented all maintenance data and responsible for tools and equipment over $4 million dollars
  • Created service schedule for electrical systems, assessed operations and made recommendations to improve safety, increase productivity, enhance performance and reduce costs for supervisors and customers
  • Supervisor for the Armed Guard force ensuring safe movement and storage of the unit’s missiles and ammunition in accordance with federal and state hazard materials laws

Instructor/Writer

United States Army
05.2002 - 05.2005
  • Wrote and revised instructional lesson plans for the maintenance of the Avenger Missile System and M3P 50 caliber Machine Gun
  • Selected over 6 other instructors to train over 1,200 Soldiers, Marines, and international students in the maintenance and repair of the Avenger and Linebacker Missile Systems
  • Supervised all training events to include electrical maintenance, weapons training, tactical movement and perimeter defense
  • Updated classroom computers to current operating system and patches
  • Installed and updated software to classroom equipment and ensured equipment was in compliance with DOD regulations

Electronics Supervisor

United States Army
02.1995 - 05.2002
  • Electrical and mechanical maintenance, applicable testing, troubleshooting, calibrating equipment to specific tolerances on electronic, electrical and cryogenic assemblies using wiring schematics and technical manuals
  • Removed and replaced defective line replaceable units and interconnecting cables
  • Determined the serviceability and disposition of assemblies, subassemblies and parts
  • Responsible for training over 100 qualified personnel in electronic troubleshooting, use of electrical diagnostic tools (multi meter, oscilloscope, RF Generator) and reading electrical schematics
  • Quality assurance and quality control of all maintenance performed
  • Collected and presented all maintenance data to command and responsible for accountability of tools and equipment totaling over $4 million dollars
  • Supervisor for the Armed Guard force ensuring safe movement and storage of the unit’s missiles and ammunition
  • Conducted Risk Management for all Motor Pool and training operations and submitted to the command for approval

Education

Bachelors of Science - Computer and Information Sciences, Cyber and Network Security

ECPI University
Richmond, VA
11.2017

AAS - Network Security Administration

ITT Tech
Richmond, VA
08.2015

AAS - Electrical Engineering

ITT Tech
Richmond, VA
12.2014

Skills

  • CompTIA Security certified
  • CCNA Certified
  • ECSE Wireless Design – Ekahau Certified
  • Security Clearance (Active)
  • Cisco DNA proficient
  • Risk management
  • Cisco routing and switching
  • Linux network administration
  • Linux security
  • Network and desktop upgrade and maintenance
  • Network configuration and support
  • Windows server administration
  • Programmable logic controllers
  • AC/DC electronics
  • Active Directory
  • Proficient in reading schematics, electrical drawings and diagrams
  • Certified Military Instructor
  • Electrical Maintenance Supervisor
  • Ethernet and Coax repair/ installation
  • Attention to detail
  • Customer service
  • Works Well Under Pressure
  • Multitasking and organization

Accomplishments

  • Achieved Network modernization of over 156 Commissaries by introducing upgraded versions of Cisco Router and switches for the Commissaries retail and operational tasks.
  • Achieved modernization of the Commissaries phone systems by completing analog to digital with accuracy and efficiency at a 100 different Commissaries around the world
  • Documented and resolved Cisco Wireless issues which led to identifying a wold wide UNI3 issues on Cisco Access Points
  • Collaborated with team of 6 in the development of Wireless floor plans, installation fo Wireless Access Points, and testing of wireless networks at over 200 Commissaries around the world

Certification

Cisco CNA certified

CompTia Security +

Timeline

Tech Refresh / VOIP Installer

NOVA - Dine – Defenses Commissary Agency
09.2022 - Current

Level 1 Network Engineer (NOC)

Nlogic – Defenses Commissary Agency
08.2018 - 09.2022

Tier 2 Desktop Support

Networking Technologies & Support
08.2017 - 08.2018

Facility Service Associate

Lowe’s
10.2014 - 08.2017

Loss Prevention Detective

Macy’s
11.2013 - 10.2014

Instructor/Operations Supervisor

United States Army
08.2010 - 11.2013

Electrical/Mechanical Supervisor

United States Army
05.2005 - 08.2010

Instructor/Writer

United States Army
05.2002 - 05.2005

Electronics Supervisor

United States Army
02.1995 - 05.2002

AAS - Network Security Administration

ITT Tech

AAS - Electrical Engineering

ITT Tech

Bachelors of Science - Computer and Information Sciences, Cyber and Network Security

ECPI University

MILITARY TRAINING/AWARDS

AWARDS: Meritorious Services Medal, Army Accommodation Medal (5), Army Achievement Medal (4), South West Asia Medal (3 Bronze Stars), Kuwait Liberation Medal, Global War On Terrorism Medal, Korean Defense Service Medal (2), Non Commissioned Officer Ribbon, Outstanding Volunteer Service Medal, Overseas Service Ribbon (5)

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Evan Butler