Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Software Applications
Timeline
Generic

Evan Carson

Colorado Springs,CO

Summary

Dynamic and dependable professional with exceptional customer service skills. Proven ability to foster teamwork and collaboration, while effectively managing multiple tasks. I consistently enhance guest experiences and drive repeat business through strong interpersonal communications and a positive attitude.

Overview

6
6
years of professional experience

Work History

Server

Olive Garden
10.2024 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Cashier & Cashier Trainer

Target
10.2023 - 01.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Built relationships with customers to encourage repeat business.
  • Facilitated cross-training opportunities for employees interested in expanding their skillset beyond their primary roles as cashiers.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Contributed to significant decrease in queue times by streamlining checkout process.
  • Strengthened team morale and cooperation by assisting coworkers during peak hours.
  • Collaborated with management to identify areas for improvement, leading to better-targeted training efforts.

Kids Team Member

Lifetime Fitness Club
05.2022 - 10.2022
  • Provided best in-class-fitness-minded children's engagement and programming.
  • Organized and implemented engaging safe and entertaining activities and games for children between the ages of 3 months to 11 years in the Kids Academy, hosted parties, and other programs.
  • Supervised activities to address behavioral issues and promote fun, safety and inclusivity.
  • Kept areas clean, organized and stocked and sanitized surfaces and toys.
  • Discussed programs policies and practices to families and visitors.
  • Engaged with children on individual basis to build positive relationships.
  • Met with parents about daily activities, positive developments and issues.

Varsity & Sub Varsity Football Player

Liberty High School
01.2020 - 05.2022
  • Played both Varsity and Sub Varsity positions for Liberty High School for 2021 Fall season.
  • Utilized physical resilience and mental fortitude to earn a roster spot on Liberty's Varsity team as a Sophomore.
  • Encouraged younger players in tackling through effective mentoring and improved outcomes on field.
  • Maintained drive and determination to obtain personal and team objectives and goals.
  • Attended practices as scheduled, properly dressed and ready to train.
  • Learned plays and studied opponent tapes to maximize knowledge for each game.
  • Improved physical condition with exercises focused on strength, agility and cardiac healthy.

Team Captain

Liberty High School Football Team
08.2021 - 10.2021
  • Elected Team Captain by coaches
  • Promoted good sportsmanship among players.
  • Acted as positive role model to set tone for program and enhanced leadership credibility with teammates and coaches.

Education

Bachelor of Science - Business

University of Colorado At Colorado Springs
Colorado Springs, CO
05-2028

High School Diploma -

Liberty High School
Colorado Springs, CO
05.2024

Skills

  • Dependable and Responsible
  • Interpersonal Communications
  • Written Communications
  • Oral Presentations
  • Flexible and Adaptable
  • Teamwork and Collaboration
  • Adult and Pediatric First Aid/CPR/AED Certification, American Red Cross
  • Strong work ethic
  • Exceptional customer service
  • Energetic and enthusiastic
  • Positive attitude

Accomplishments

  • Academic Letter Recipient
  • Varsity Football Letter Recipient
  • DECA Letter Recipient
  • 3.8 Cumulative GPA
  • UCCS Chancellor's Award Recipient

Affiliations

  • National Honor Society Nominee

Software Applications

  • AutoCAD
  • Adobe Illustrator
  • Microsoft Teams
  • Google Suite
  • Social Media
  • Workday
  • Krowd

Timeline

Server

Olive Garden
10.2024 - Current

Cashier & Cashier Trainer

Target
10.2023 - 01.2024

Kids Team Member

Lifetime Fitness Club
05.2022 - 10.2022

Team Captain

Liberty High School Football Team
08.2021 - 10.2021

Varsity & Sub Varsity Football Player

Liberty High School
01.2020 - 05.2022

Bachelor of Science - Business

University of Colorado At Colorado Springs

High School Diploma -

Liberty High School

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