Evan Collins
Tempe,AZ
Summary
Self-motivated Quality Assurance Analyst with outstanding oral and written communication skills. Extensive knowledge in computer software development. Solid background performing quality assurance testing and consultative services for customers.
Overview
9
9
years of professional experience
Work History
Quality Assurance Analyst
Bank Of The West, BNP Paribas
Tempe , Arizona
06.2019 - Current
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration and teamwork.
- Created and achieved product quality objectives and met product specifications.
- Fixed identified issues to increase productivity and boost workflows.
- Monitored process checks for proper completion and correct frequency.
- Wrote, edited and updated project manuals and technical documentation used by quality assurance team.
- Managed new hire training and developed new hire training documents.
- Managed to completed 3 KYC Recertification's per day to lead the department for consecutive months.
Supervisor
UPS
Phoenix, Arizona
09.2020 - 12.2020
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Worked flexible hours; night, weekend, and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Financial Crimes Specialist
Wells Fargo
Chandler, AZ
06.2013 - 06.2019
- Conducted preliminary investigations to confirm violations that occurred and obtained relevant documents and testimony from involved parties.
- Analyzed financial statements, bank records, and government databases to identify fraud and other instances of financial crimes.
- Identified assets of suspects in order to freeze and seize assets.
- Conducted interviews with suspects and filed reports of findings.
- Conducted multi-scope research into suspects to determine criminal activities and suspect operating environments.
Education
Bachelor of Science - Information Technology
Arizona State University
Tempe, AZ05.2022
Skills
- Quality Control Data Compilation
- Strategic Planning
- Testing Plans
- Technical Analysis
- Judgment and Decision-Making
- Complex Problem-Solving
- Time Management
- Active Listening
- Critical Thinking
- Microsoft Excel
- Problem-Solving
- Troubleshooting
Timeline
Supervisor
UPS
09.2020 - 12.2020
Quality Assurance Analyst
Bank Of The West, BNP Paribas
06.2019 - Current
Financial Crimes Specialist
Wells Fargo
06.2013 - 06.2019
Bachelor of Science - Information Technology
Arizona State University
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