Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Belinda Camara

Belinda Camara

Kingstown,RI

Summary

Forward thinking Quality Analyst with 12+ years’ experience in enhancing process improvement. Proficient in multi tasking and converting analytic data into simple solutions that drive best in class customer service. Motivated to bring this skill set to a team oriented environment that prides itself on the same attributes.

Overview

16
16
years of professional experience

Work History

Quality Assurance Analyst

AAA Northeast
North Providence, RI
05.2019 - Current
  • Assists in development of monitoring standards.
  • Assists in employee development.
  • Serve as a subject matter expert for Procedures & Workforce Optimization Suite program.
  • Assists with trend/error analysis and development of recommendations for management to support initiatives including process/procedure improvements and identifying training gaps.
  • Created and achieved product quality objectives and met product specifications.
  • Coordinated statistical data analysis, design and information flow.
  • Created various presentations to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
  • Identified plans and resources required to meet project goals and objectives.
  • Managed projects from procurement to commission.
  • Fostered relationships with vendors to promote positive working relationships.
  • Collaborated with Learning & Development to identify areas in need of improvement and implement solutions.
  • Provides leadership for ongoing onboarding "On the Job Training" classes, guiding day-to-day activities and facilitating in virtual environment for 10+ employees a class.

Senior Quality Control Specialist

Citizens Bank
East Providence, RI
02.2018 - 05.2019
  • Performed accounting corrections to ensure accurate records and minimize monetary loss
  • Audited loan and line of credit payoffs to ensure accuracy
  • Delegated account discrepancies to appropriate departments for reconciliation
  • Adhered to regulatory and compliance procedures and policy to mitigate risk
  • Coordinated and served as liaison between accounting departments and supervision

Quality Analyst Specialist

Bank of America
Lincoln, RI
11.2013 - 02.2018
  • Perform associate call evaluations & provide constructive feedback
  • Identify call driving trends and develop solutions for day to day operations
  • Collaborate with senior leadership to enhance procedural and training material
  • Provide impactful and effective coaching to improve accuracy and customer experience
  • Transformational leader with passion to identify and coach behaviors that result in improved and sustainable metric results
  • Reduce company risk on each call by upholding compliance and business standards

Banking Specialist

Bank Of America
East Providence, RI
09.2006 - 11.2013
  • Cross-sold wide range of services and products to increase new business and expand existing customer relationships.
  • Identified customer desires and goals through needs-based sales tactics.
  • Online banking troubleshooting / Interact Software Coach during site rollout
  • Appointed Sales Champion to improve associate sales and relationship deepening
  • OJT coach for new hire on boarding

Education

High School Diploma -

Blackstone Millville Regional High School
Blackstone, MA
06.2006

Skills

  • Workshop Facilitation
  • Continuous Improvement Management
  • Process Documentation
  • Special Projects
  • Solution Development and Optimization
  • Audit Assistance
  • Data Capture and Analysis
  • Quality Issue Identification
  • Quality Control Data Compilation
  • Best Practices and Methodologies
  • Quality Control Analysis
  • Improvement Recommendations

Accomplishments

  • Led the overhaul of an On the Job Training Program. With the partnership of Learning & Development Team, Implemented class completely virtual due to pandemic.
  • Calabrio Work Force Optimization Integration Project Manager. Partnered with Workforce, Leadership and Vendor to learn, implement and become SME for new program integrated for the company.
  • Analytics Competition Award. A process improvement project I created around Emergency Roadside Assistance was awarded 2nd place in a Calabrio Analytics Competition.

Timeline

Quality Assurance Analyst

AAA Northeast
05.2019 - Current

Senior Quality Control Specialist

Citizens Bank
02.2018 - 05.2019

Quality Analyst Specialist

Bank of America
11.2013 - 02.2018

Banking Specialist

Bank Of America
09.2006 - 11.2013

High School Diploma -

Blackstone Millville Regional High School

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Belinda Camara