Joshua Williams

Senior Banking Specialist | Quality Assurance & Operations Lead

The National Bank of Malvern

10.2023 - Current

Served as a full-service teller, handling transactions efficiently and providing superior customer service
Managed ATM, Vault, and Coin Settlements, ensuring accuracy and security in all transactions
Opened and serviced checking, savings, IRA, and CD accounts, assisting clients with tailored banking solutions
Assisted commercial customers with ACH sign-ups and guided them through digital banking processes
Conducted check and statement research for customer inquiries
Processed and handled foreign currency transactions, ensuring compliance with regulatory guidelines
Led audit quality control for new account folders, ensuring regulatory compliance
Followed CIP (Customer Identification Program) standards, completed CDD (Customer Due Diligence) forms, and maintained logs of high-risk customers in the BSA log
Familiar with Bank Secrecy Act (BSA) regulations and Suspicious Activity Reports (SARs)
Processed and reconciled GL accounts (Mac Settlement) to maintain financial accuracy
Handled tokenization for digital wallets, ensuring secure and seamless customer transactions
Acted as the go-to person for training new hires, mentoring employees on banking procedures and customer service excellence
Led team meetings and workshops, fostering a culture of continuous learning and development
Maintained strong internal relationships with colleagues, driving teamwork and collaboration
Demonstrated leadership by example, setting high performance and customer service standards
Gained a strong understanding of banking regulations, market trends, and financial risk management