Karen Holtquist
Elgin,IL
Summary
Results-driven and highly accomplished Senior Executive/Legal Administrator with over 18 years of experience in effectively managing legal operations and executive administration. Proven expertise in overseeing diverse teams, optimizing workflow efficiency, and driving the successful execution of complex legal projects. Seeking to leverage extensive experience and skills to contribute to a dynamic organization's continued success in a leadership role.
Overview
19
19
years of professional experience
Work History
Senior Quality Assurance Specialist
Gallagher Insurance, Risk Management & Consulting
Rolling Meadows, IL
02.2020 - Current
- Collaborated with cross-functional teams to maintain vigilant eye on financial integrity.
- Discovered and reported suspicious losses, promptly engaging Financial Senior Vice President to lead in-depth investigations and safeguard company assets.
- Conducted thorough reviews to assess coverage levels, meticulously determining claims' eligibility for approval or denial, ensuring alignment with policy guidelines.
- Effectively communicated critical information to policyholders and adeptly addressed their concerns, cultivating positive relationships through active listening and empathetic communication
- Directed on-site assessments, internal audits of 300 claim files , and customer surveys, maintaining stringent standards that fortified service excellence and upheld regulatory compliance.
Senior Executive Assistant
CNA Chicago Branch
Chicago, IL
02.2005 - 10.2019
- Supported Senior Vice President - Legal Services by preparing materials, presentations, and documentation for meetings and engagements, contributing to effective communication and decision-making processes
- Provided comprehensive administrative support to senior leadership and executive board members, demonstrating discretion and upholding strict confidentiality standards in handling sensitive information
- Played active role in team building initiatives, fostering positive organizational culture and high morale by engaging in activities that strengthened teamwork and collaboration
- Orchestrated monthly and annual offsite meetings with national and international executives, skillfully managing logistics and ensuring seamless event execution
- Efficiently processed travel expenses and reimbursements for 8-member executive team and senior management, maintaining meticulous records and promoting financial accountability
- Led meeting coordination and minute-taking during meetings and events, ensuring accurate documentation and enabling effective follow-up on action items
- Implemented operational improvements and task prioritization strategies, leading to remarkable 90% revenue increase for senior management and enhancing overall productivity
- Oversaw end-to-end conference and monthly meeting scheduling and logistics, demonstrating exceptional organizational skills and attention to detail
- Developed comprehensive expense reports, budgets, and filing systems for Senior Vice President - Legal Services and executive team, optimizing financial tracking and resource management
- Established and managed internal client filing system utilizing Access/MS-Excel, contributing to streamlined data access and enhanced information retrieval
- Collaborated closely with Executive Vice President - Claims Administrative Assistant to successfully plan and execute special projects for Legal Department, ensuring seamless integration and project completion.
Education
Certificate - Paralegal Studies - Emphasis On IP
American Institute For Paralegal Studies
Virtual 03.2003
BBA - Business Administration And Management
DePaul University
Chicago, IL05.2002
Skills
- Microsoft Office
- Legal Research
- Office Suite
- Team Building
- Data/Time Management
- Presentations
- Online Databases
- Expense Reports
- Collaboration
- Calendar/Time Management Proficiency
- Professionalism
- Leadership
Accomplishments
- Played an active role in team building initiatives, fostering a positive organizational culture and high morale by engaging in activities that strengthened teamwork and collaboration.
- Orchestrated monthly and annual offsite meetings with national and international executives, skillfully managing logistics and ensuring seamless event execution.
- Efficiently processed travel expenses and reimbursements for the 8-member executive team and senior management, maintaining meticulous records and promoting financial accountability.
- Led meeting coordination and minute-taking during meetings and events, ensuring accurate documentation and enabling effective follow-up on action items.
- Implemented operational improvements and task prioritization strategies, leading to a remarkable 90% revenue increase for senior management and enhancing overall productivity.
Details
(630) 207-4870, kholtquist@comcast.net
Personal Information
Title: Executive Administrative Assistant
Timeline
Senior Quality Assurance Specialist
Gallagher Insurance, Risk Management & Consulting
02.2020 - Current
Senior Executive Assistant
CNA Chicago Branch
02.2005 - 10.2019
Certificate - Paralegal Studies - Emphasis On IP
American Institute For Paralegal Studies
BBA - Business Administration And Management
DePaul University