Evan Cottrell
Collinsville,OK
Summary
Detail-oriented, strong communicator and motivator, with five years of customer service and call center experience. I am seeking to secure employment in a challenging and rewarding role where I can utilize and extend my skills and abilities that will enable me to perform to the best of my capabilities as a successful team member and as a professional. I have alot of addiction and mental healthy experience i would love to share with others and help them achieve their goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sales Associate
Ups Store
01.2023 - 11.2024
- Delivered exceptional customer service, addressing inquiries and resolving issues effectively.
- Managed cash register operations, ensuring accurate transactions and balanced cash drawers.
- Assisted in inventory management, restocking shelves, and maintaining organized displays.
- Trained new staff on operational procedures and customer interaction best practices.
Customer Service Representative
Kohls Department Store
01.2022 - 02.2023
- Assisted customers in locating products and resolving inquiries effectively.
- Processed transactions accurately using point-of-sale systems.
- Collaborated with team members to enhance customer satisfaction scores.
- Trained new staff on customer service protocols and store policies.
Service Technician
Overhead Door-Commercial Division
08.2015 - 02.2022
- Assessed client’s door or operator issues to determine if repairs could be performed, or if a replacement was needed.
- Diligently responded to client issues, promptly resolving escalated account questions.
- Interacted regularly with existing or potential clients to determine their needs, developing plans and service levels, and meeting requirements.
- Effectively diagnosed and provided cost-effective solutions to fit client needs.
- Managed all on-site installation, repair, and maintenance work.
- Used troubleshooting skills to diagnose and fix technical problems, and strongly complied with company rules and regulations.
- Worked to enhance quality, performance, and maintain accurate service reports.
- Prepared and processed work orders and/or all job-related documentation.
Education
GED -
Owasso High School
Owasso, OKPharmacy Technician
TTC
Tulsa, OKSkills
- Administrative skills: Computer skills including MS Office, Word and Excel
- I just completed training and passed the test for PRSS certification
Certification
PRSS
Timeline
Sales Associate
Ups Store
01.2023 - 11.2024
Customer Service Representative
Kohls Department Store
01.2022 - 02.2023
Service Technician
Overhead Door-Commercial Division
08.2015 - 02.2022
GED -
Owasso High School
Pharmacy Technician
TTC