Summary
Overview
Work History
Education
Skills
Certification
Languages
Websites
Accomplishments
Affiliations
References
Timeline
Generic

Evan Cowsert

Valparaiso

Summary

Dynamic server with exceptional interpersonal skills, delivering top-tier service and conflict resolution. Proven ability to upsell menu items and foster customer loyalty, while ensuring compliance with health regulations. Fast learner with a proactive attitude, adept at enhancing team performance in high-pressure environments.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Server

Waterford Inn II
Michigan City
05.2024 - 03.2025
  • Delivered top-tier service and conflict resolution in a fast-paced bar environment.
  • Promoted daily specials and upsold countless menu items, along with beverages, to enhance the customer experience.
  • Trained many new employees on customer service methods and alcohol knowledge.
  • Fostered collaboration, while maintaining strong relationships with regular customers, contributing to repeat business.
  • Helped deliver personalized experiences, by proactively addressing customer concerns and ensuring satisfaction even during long wait times.
  • Processed large volumes of orders accurately and efficiently.
  • Monitored restaurant cleanliness and compliance with safety regulations.
  • Consistently pre-bussed and assisted co-workers when readily available.

Server

Indiana Dunes Pavilion
Chesterton
08.2022 - 05.2024
  • Provided exceptional service in a high-volume, lakefront restaurant featuring a large dining room, multiple bars, and a rooftop dining area.
  • Maintaining flexibility by seamlessly transitioning between different dining areas.
  • Thrived under pressure during peak hours, efficiently handling large customer rushes, while maintaining professionalism.
  • Assisted kitchen team in speeding up order expedition.

Sales Intern

Porter Regional Hospital
Valparaiso
09.2022 - 05.2023
  • Collaborated with sales representatives to comprehend healthcare-related sales operations.
  • Developed a foundation in medical sales, while learning how to navigate different hospital processes.
  • Enhanced communication and collaboration skills by networking with hospital staff.

Education

BBA - Finance

Indiana University Northwest
Gary, Indiana
05-2027

Skills

  • Exceptional interpersonal and communication skills
  • Shift leadership and team coordination
  • Conflict resolution and problem-solving
  • POS System Proficiency
  • Knowledge of food safety and health regulations
  • Financial analysis
  • Sales techniques
  • Fast learner with a proactive attitude

Certification

  • Microsoft Certification
  • CPR & First Aid Certification
  • Allergen Awareness Certification

Languages

English
Native/ Bilingual
Spanish
Limited

Accomplishments

  • Top Sales/Upselling Recognition
  • Positive Online Reviews & Customer Feedback
  • Leadership & Training Contribution
  • Presidents Honor Roll x1
  • Principles Honor Roll x2
  • Honor Roll x1
  • Semi-State Track & Field Athlete
  • Sectional Basketball Champion

Affiliations

I'm passionate about outdoor adventure and personal growth, as I dedicate my free time to activities that challenge and inspire me. During the winter, I engage in freestyle skiing, continuously enhancing my skills and embracing the thrill of the sport. I'm also an entrepreneur and the owner of my own photography business, where I specialize in a multitude of different genres. Additionally, I enjoy hiking and exploring. I strive to surround myself with positive influences, continuously seeking opportunities for personal and professional development!

References

References available upon request.

Timeline

Server

Waterford Inn II
05.2024 - 03.2025

Sales Intern

Porter Regional Hospital
09.2022 - 05.2023

Server

Indiana Dunes Pavilion
08.2022 - 05.2024

BBA - Finance

Indiana University Northwest

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Evan Cowsert