Evan Daniels
Cumberland,RI
Summary
Proficient in delivering exceptional customer service by actively listening and resolving issues. Skilled in managing multiple tasks during peak hours while fostering a positive team environment and promoting continuous process improvements.
Overview
4
4
years of professional experience
Work History
Student Worker
CCRI
Warwick, Rhode Island
01.2025 - 05.2026
- Provided exceptional service by listening to needs, answering questions, and resolving issues promptly.
- Communicated clearly and effectively with diverse groups of people to ensure a positive and welcoming environment.
- De-escalated tense situations and handled complaints with a calm, empathetic, and solution-oriented approach.
- Prioritized duties effectively during high-volume peak hours to maintain smooth operations.
- Collaborated seamlessly with team members, staff, and management to ensure smooth daily operations.
- Adapted quickly to unexpected changes, new protocols, and shifting priorities with a positive attitude.
- Trained new student workers on operational processes and best practices, enhancing overall service delivery.
- Worked in a team environment to maintain high levels of productivity.
- Demonstrated strong problem-solving abilities when faced with unexpected challenges during event coordination or daily tasks.
Store Associate
CVS Pharmacy
06.2023 - 06.2024
- Resolved customer complaints promptly, increasing customer satisfaction and fostering loyalty.
- Assisted customers with product inquiries and checkout processes, improving overall shopping experience.
- Handled customer phone inquiries, providing information and resolving issues to enhance remote service quality.
- Maintained store organization and cleanliness to ensure compliance with safety standards.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Participated in training sessions to stay updated on product information and company policies.
Cashier
Dave's Fresh Marketplace
01.2022 - 03.2023
- Processed customer transactions accurately and efficiently.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Executed refunds and exchanges per company policy to maintain customer satisfaction.
- Addressed customer inquiries and resolved issues to improve shopping experience.
- Maintained clean and organized checkout area to ensure safety and efficiency.
- Developed strong connections with customers to enhance loyalty. to drive repeat business.
- Set up new sales displays each week with fresh merchandise.
Education
Associate of Science - Adv Manufacturing & Design
Community College of Rhode Island
Warwick, RI05-2026
High School Diploma -
Cumberland Highschool
Cumberland, RI06-2024
Skills
- Customer service
- Customer engagement
- Teamwork and collaboration
- Team collaboration
- Problem-solving
- Conflict management
- Deadline adherence
- Organized and efficient
- Time management
- Fast learner
- Communication skills
- Technical proficiency
- Research
- Social media management
Accomplishments
- Tri-M Music Honors
Timeline
Student Worker
CCRI
01.2025 - 05.2026
Store Associate
CVS Pharmacy
06.2023 - 06.2024
Cashier
Dave's Fresh Marketplace
01.2022 - 03.2023
Associate of Science - Adv Manufacturing & Design
Community College of Rhode Island
High School Diploma -
Cumberland Highschool