Overview
Work History
Education
Timeline
Generic
Evan Dorsey

Evan Dorsey

Denver,CO

Overview

8
8
years of professional experience

Work History

Associate Vice President, Client Services

Walker Information
01.2025 - Current
  • Advise external B2C and B2B clients on developing customer experience programs and data strategy to collect data to improve customer experience, product performance, and improve internal KPIs.
  • Strategized on Customer Experience program improvements by tracking NPS, CSAT, and digital experience metrics.
  • Work closely with internal and external IT teams to ensure seamless data flow and collection across a wide variety of cloud-based systems (AWS, Snowflake, Databricks) and API integrations.
  • Interprets client data and provides actionable insights to stakeholders ranging from C-Suite to analysts.

Senior Product Manager, CX Solutions

DISH Network
01.2022 - 01.2025
  • Drove the adoption of Qualtrics XM Engage and XM Discover across the organization by determining project feasibility, developing technical solutions to address specific business stakeholder needs, resulting in $6 million savings through enhanced business processes.
  • Partnered closely with business stakeholders, Product Managers, IT, and cross functional teams to integrate the Qualtrics product suite with various systems utilizing APIs, cloud-based systems (AWS, Snowflake), external chat bots, and analytics tools (PowerBI, Tableau) for seamless data flow and integrations.
  • Designed research solutions and custom dashboards for survey data based on industry standards and aligned standards with enterprise-wide reporting of KPIs to ensure quality reporting on business objectives.
  • Developed the team’s technical and data roadmap encompassing CX applications to help proactively identify opportunities by collaborating with stakeholders and identifying key gaps in their roadmaps.

Project Manager

Schlesinger Group
01.2022 - 12.2022
  • Responsible for client facing project management for 10-14 qualitative marketing research projects concurrently for high profile accounts ensuring the completion of projects within the determined timeline and budget.
  • Actively communicated with external clients to understand their business and research objectives while concurrently upselling Schlesinger Qualitative research platform solutions driving business growth and profit.

Project Manager

ROI Rocket
01.2021 - 12.2022
  • Responsible for the client facing project management of 30 quantitative marketing research projects and assisting clients with research design to gather quality insights to drive data driven decision making.
  • Responsible for invoicing, communicating costs, and managing the financials of projects under the supervision of the assigned account managers.

Special Projects Coordinator

University of Colorado Anschutz Medical Campus
01.2020 - 01.2021
  • Worked directly with the Director of Finance and Administration, Human Resources Manager, and Department Chair to develop projects that further grew the Department of Anesthesiology based on business needs and objectives.

Research Regulatory Specialist

University of Colorado
10.2018 - 05.2020

Research Associate

UPMC
05.2017 - 06.2018

Education

Bachelor of Arts - Psychology

West Virginia University
01.2017

Timeline

Associate Vice President, Client Services

Walker Information
01.2025 - Current

Senior Product Manager, CX Solutions

DISH Network
01.2022 - 01.2025

Project Manager

Schlesinger Group
01.2022 - 12.2022

Project Manager

ROI Rocket
01.2021 - 12.2022

Special Projects Coordinator

University of Colorado Anschutz Medical Campus
01.2020 - 01.2021

Research Regulatory Specialist

University of Colorado
10.2018 - 05.2020

Research Associate

UPMC
05.2017 - 06.2018

Bachelor of Arts - Psychology

West Virginia University

Similar Profiles

CREATE PROFILE
Evan Dorsey