Hi, I’m
Evan Durrence
Westminster,SC
Summary
Motivated professional eager to embrace new challenges. Demonstrates strong work ethic, adaptability, and exceptional interpersonal skills. Proven ability to work independently and rapidly acquire new skills.
Overview
13
years of professional experience
Work History
AT&TAtlanta, GA
Senior Tech Business Analyst
01.2024 - 06.2025
Job overview
- Managed end-to-end projects for Varicent enhancements, ensuring alignment with strategic goals.
- Identified system defects and led cross-platform project initiatives to implement changes.
- Coordinated compensation program updates within Varicent for 2024 compliance.
- Oversaw monthly table updates in Varicent per Alliance guidebook specifications.
- Monitored daily global runs and fallouts in Varicent to maintain operational stability.
- Directed support ticket routing in Salesforce to appropriate channels for efficient resolution.
- Conducted product data analysis between Factory Volumes and Databank to evaluate fallout trends.
AT&TAtlanta, GA
Professional Tech Business Analyst
04.2022 - 12.2023
Job overview
- Managing and configuring tables within Varicent to align with sales operations.
- Aligning SalesForce ticket escalations to the correct support team; IBM, CCPM, ATS, and Deloitte.
- Worked with SalesForce team updating requirements needed to support the alliance channel.
- Supported Deloitte with design and build out requirements for Varicent enhancements
- Supported IBM to build out Databank enhancements needed to support upstream data sources.
- Testing and migrating enhancements for all Varicent environments.
- Monitored and identified Varicent errors for end of month closeout
- Validating results tables within Varicent before prelims and final cycle closeouts.
- Worked with IBM and Horizon team to support automation requirements for mobility and Transactional Services.
- Data warehouse billing analysis for complex services and Mobility.
AT&TAtlanta, GA
Sales Compensation Lead
10.2013 - 03.2022
Job overview
- Oversaw 300 solution providers and trained on compensation contract guidelines.
- Monitored commission data using Business Objects and Varicent to ensure timely payouts.
- Reviewed and resolved commission escalation disputes efficiently.
- Validated ATT products and services reported by sales operations for accuracy.
- Collaborated with peers to validate monthly, quarterly, and annual billing revenue payouts.
- Partnered with Channel Managers and Technical Sales Consultants on product reporting and commission guidelines.
- Automated 80% of complex services in 2019 for residual compensation plan.
- Managed and processed 90% of mobility from January 2018 to December 2019.
AT&TWinder, GA
Retail Sales Manager – Level 2
10.2012 - 09.2013
Job overview
- Achieved over 100% attainment in strategic products monthly.
- Ranked 6th out of 62 stores for Q4 2012 performance.
- Advanced one Assistant Manager and two Retail Sales Consultants into management roles.
- Excelled in margin initiatives, attaining a 97% audit score.
- Elevated store to number two status through growth attainment within four months.
- Secured top 10 position in GA market for October and November 2012.
- Increased small business certification attainment from 0% to 75% in Q4 2012.
- Mentored RSCs and ASMs as part of RMDP program.
Education
The University of GeorgiaAthens, GA
Bachelor of Business Administration from Economics
05.2011
The University of GeorgiaAthens, GA
Bachelor of Science from Housing with Emphasis in Property Management
05.2011
The University of GeorgiaAthens, GA
Bachelor of Science from Consumer Economics
05.2011
Skills
- Requirement Gathering
- User Acceptance Testing
- Project Scheduling
- Project Coordination
- Data Analysis
- System Integration
- SQL
- PowerBI
- Python
- Microsoft – Access, Excel, PowerPoint, Sharepoint
- Java
- VARICENT
- ADCIS
- SALESFORCE
- BUSINESS OBJECTS
- Snowflake
- ATT ordering applications and Databases
Timeline
Senior Tech Business Analyst
AT&T
01.2024 - 06.2025
Professional Tech Business Analyst
AT&T
04.2022 - 12.2023
Sales Compensation Lead
AT&T
10.2013 - 03.2022
Retail Sales Manager – Level 2
AT&T
10.2012 - 09.2013
The University of Georgia
Bachelor of Business Administration from Economics
The University of Georgia
Bachelor of Science from Housing with Emphasis in Property Management
The University of Georgia
Bachelor of Science from Consumer Economics
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