Evan Gienau
Henrietta,NY
Summary
Reliable, outgoing, and highly motivated hospitality professional with 5+ years of customer‑facing experience and a proven track record of leadership, organization, and problem-solving. Known for staying calm under pressure, communicating clearly, and creating positive guest experiences in fast‑paced environments. Quick learner with strong teamwork skills and hands‑on experience managing staff and operations. Brings personal knowledge of golf through varsity-level play and regular recreational experience.
Overview
5
5
years of professional experience
Work History
Floor Manager
Altitude Trampoline Park
Henrietta, NY
04.2021 - Current
- Promoted through multiple roles, ultimately overseeing floor operations and staff during high‑traffic shifts.
- Delivered friendly, efficient customer service and resolved guest concerns with professionalism and patience.
- Trained and supervised employees across several positions, ensuring smooth daily operations.
- Managed POS transactions, cash handling, and opening/closing procedures with accuracy.
- Maintained a clean, organized, and safe environment for guests and staff.
- Demonstrated strong communication and problem‑solving skills in fast‑paced, high‑pressure situations.
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Camp Counselor
Town of Henrietta
Henrietta, NY
07.2023 - Current
- Supervised groups of children, ensuring safety, engagement, and positive experiences.
- Organized activities, managed schedules, and adapted quickly to changing situations.
- Communicated effectively with parents, staff, and campers to maintain a supportive environment.
- Strengthened patience, leadership, and conflict‑resolution skills.
Education
Associate of Science - Early Childhood Education
Monroe Community College
Rochester, NY05.2025
Bachelor of Science - Early Childhood Education
SUNY, Brockport
Brockport, NY05.2027
Skills
- Customer Service & Guest Interaction
- Leadership & Staff Coordination
- Problem Solving & Conflict Resolution
- Organization & Time Management
- POS Systems & Cash Handling
- Communication & Team Collaboration
- Safety Awareness
- Fast‑Paced Environment Experience
- Golf Knowledge & Experience
Timeline
Camp Counselor
Town of Henrietta
07.2023 - Current
Floor Manager
Altitude Trampoline Park
04.2021 - Current
Associate of Science - Early Childhood Education
Monroe Community College
Bachelor of Science - Early Childhood Education
SUNY, Brockport