Iveet Pitones Cabral
Los Angeles,CA
Summary
Hands-on Lead Bartender successful at consistently delivering highest quality service. Fast and efficient worker goes extra mile to sell more and keep customers satisfied. Well-versed in specialty drink preparation, including specialty drinks.
Overview
4
4
years of professional experience
Work History
Floor Manager
King and Queen Cantina
Whittier, California
11.2023 - Current
- Ensured that all staff members adhered to safety guidelines and regulations.
- Analyzed customer feedback data to identify areas of improvement in service quality.
- Created daily work schedules for staff members according to the needs of the business.
- Reviewed employee time sheets for accuracy and submitted payroll information on a weekly basis.
- Organized promotional events such as product launches or special discounts in order to increase sales revenue.
- Resolved customer complaints in a timely manner while maintaining excellent relations with customers.
- Coached team members on customer service techniques and provided feedback on performance.
- Responded promptly to inquiries from customers via phone calls, emails, or face-to-face interactions.
- Managed financial records related to budgeting, forecasting, and other accounting activities.
- Resolved customer complaints or escalated them as necessary for further resolution.
- Implemented cost-saving measures such as reducing labor costs without sacrificing quality of service.
- Maintained a safe, clean and organized floor environment.
- Developed strategies for increasing sales productivity and profitability within the department.
- Managed store opening and closing procedures to optimize store readiness and maintain strict financial controls.
- Trained, motivated, and oversaw team delivering outstanding service to every customer.
- Directed efficient store recoveries to keep merchandise organized and presentable for customers.
- Raised profits by setting ambitious sales goals for employees, encouraging sales staff, prioritizing customer service, and resolving customer issues.
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Managed inventory and stock levels in coordination with purchasing and receiving department.
- Delegated work to staff, setting priorities and goals.
Bar Team Leader
King and Queen Cantina Whittier
Whittier, CA
08.2023 - 11.2023
- Ensured compliance with health and safety regulations in the bar area.
- Assigned duties and shifts to bar staff members.
- Developed training programs for new bar staff members.
- Maintained accurate records of stock levels and inventory.
- Provided guidance, support, and feedback to team members.
- Resolved customer complaints in a professional manner.
- Supervised the preparation of drinks according to standard recipes.
- Conducted regular performance reviews of bar staff members.
- Monitored cash handling procedures at the bar counter.
- Checked quality of products before they were served to customers.
- Coordinated with other departments when needed to ensure smooth operations.
- Maintained detailed inventory of bar supplies and stocked work areas.
- Restocked beer and liquor regularly and after special events.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Poured wine, beer and cocktails for patrons.
- Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
Lead Bartender
King and Queen Cantina West Hollywood
West Hollywood, CA
10.2022 - 07.2023
- Trained new bartenders on drink preparation and upselling techniques.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Talked easily with patrons to build rapport and earn repeat business.
- Stocked bar with beer, wine, liquor and related supplies.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
- Checked customer IDs per day to verify legal age of customers.
- Advertised, marketed and recommended drink options to guests.
- Increased average ticket amounts by upselling customers from shelf to premium brands.
- Met customer, business operations and server needs with minimal errors or delays.
- Monitored patron alcohol consumption to encourage safety.
- Restocked beer and liquor regularly and after special events.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Planned and coordinated special events to boost customer numbers and profits.
- Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
- Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
- Ordered and maintained inventory of bar products, alcohol, soft drinks and supplies to drive high volume of sales.
- Created signature beverages to increase revenue and patron loyalty.
- Reinvented classic cocktails to complement new menu options.
Barback
Tempo Cantina
Downey, CA
05.2020 - 10.2022
- Stocked refrigerating units with wines or bottled beer and replaced empty beer kegs.
- Maintained spotless, well-stocked bar organized and ready for customer demands.
- Replenished bar glasses, garnishes and condiments.
- Cleaned bar and table surfaces throughout shift to help reduce risk of pathogens.
- Maintained detailed inventory of bar supplies and stocked work areas.
- Removed and disposed of bags from trash receptacles in and around bar area.
- Removed, washed and polished empty glasses, took plates to kitchen and discarded trash.
- Took food and drinks to bar and table customers.
- Studied bartenders to learn recipes for different mixed cocktails.
- Sliced and pitted fruit used to garnish drinks.
- Washed and sanitized plates using industrial dishwashers according to manufactured.
- Washed and sanitized plates using industrial dishwashers according to manufacturer instructions.
- Used POS system to ring up customers and open and close tabs.
- Placed orders for spirits, beer and liquor at start of each shift to maintain bar inventory.
- Checked identification for each person purchasing alcohol.
- Effectively multitasked within fast-paced environment.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
Education
Master of Laws - Unidad Académica De Derecho
Universidad Autónoma De Zacatecas
Zacatecas, Zac. Mexico 08.2014
Skills
- Customer Service
- Inventory
- Cocktail List Development
- Menu Memorization
- Inventory Control
- Food Running
- Food Service
- Payment Processing
- Identification Verification
- Creative Mixology
- Promotions planning
- Upselling strategies
- Team motivation
- Health and safety compliance
- Staff Management
- Waste Reduction
- Ordering Supplies
- Scheduling Staff
- Hygiene standards
- Customer Relations
- Staff Training
- Restaurant Management
- Vendor Relationship Management
- Sales Promotion
- Event Coordination
- Guest Interaction
- Supervisory Experience
Timeline
Floor Manager
King and Queen Cantina
11.2023 - Current
Bar Team Leader
King and Queen Cantina Whittier
08.2023 - 11.2023
Lead Bartender
King and Queen Cantina West Hollywood
10.2022 - 07.2023
Barback
Tempo Cantina
05.2020 - 10.2022
Master of Laws - Unidad Académica De Derecho
Universidad Autónoma De Zacatecas