Tabitha Ngumbi
Passaic,NJ
Summary
Dynamic Floor Manager at McDonald's with a proven track record in employee management and customer relations. Enhanced team performance through effective coaching and conflict resolution, leading to improved customer satisfaction. Skilled in operations management and POS systems, consistently driving operational excellence and fostering a collaborative work environment.
Overview
2025
2025
years of professional experience
Work History
Floor Manager
McDonald's
- Assisted in managing daily operations to ensure smooth workflow and high customer satisfaction.
- Learned safety protocols and operational procedures for effective team support.
- Supported inventory management by tracking product levels and assisting in restocking efforts.
- Collaborated with team members to maintain a clean and organized work environment.
- Helped resolve customer inquiries and issues, ensuring positive experiences for all patrons.
- Provided assistance in training new staff on company policies and service standards.
- Observed shifts in customer demand to adapt service strategies accordingly.
- Managed team of Number employees to maintain smooth-running operations of shop floor.
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Boosted employee morale by recognizing outstanding performances, resulting in higher productivity levels.
- Completed efficient daily opening and closing processes to prepare teams and maintain optimal financial controls.
- Ensured compliance with safety regulations, maintaining a clean and hazard-free environment for staff and customers.
- Trained staff on new product features, ensuring knowledgeable customer service.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Associate
Amazon
Teterboro, NJ
10.2024 - 01.2025
- Collaborated with cross-functional teams to ensure timely order fulfillment and customer satisfaction.
- Contributed to training sessions for new hires, focusing on safety protocols and operational procedures.
- Developed standard operating procedures to streamline tasks and ensure consistency across operations.
Education
Associate of Science - Biochemistry
Passaic County Community College
Paterson, NJHigh School Diploma -
Passaic School of Science And Engineering
Passaic, NJ06.2021
Skills
- Employee management
- Customer relations
- POS systems
- Store maintenance
- Performance improvements
- Conflict resolution
- Complaint resolution
- Loss prevention
- Sales training
- Team building
- Customer service delivery
- Floor management
- Customer service
- Teamwork and collaboration
- Employee coaching and mentoring
- Team leadership
- Problem resolution
- Goal setting
- Negotiation and conflict resolution
- Computer skills
- Staff training
- Good judgment
- Staff management
- Negotiation
- Training and development
- Teamwork
- Problem-solving
- Proficient in software
- Employee development
- Policy enforcement
Timeline
Associate
Amazon
10.2024 - 01.2025
High School Diploma -
Passaic School of Science And Engineering
Floor Manager
McDonald's
Associate of Science - Biochemistry
Passaic County Community College