Evan Gill
Sunrise,FL
Summary
Dedicated and versatile professional with experience in customer service, event management, and retail leadership. Skilled in creating positive experiences for diverse clientele, managing operations, and fostering team collaboration.
Overview
8
8
years of professional experience
Work History
Fangineer
Semionle Hospitality
Tallahassee, FL
08.2024 - Current
- Serve as a goodwill ambassador for premium seating areas, enhancing the game-day experience for individuals, families, and corporate clients
- Act as a liaison between premium guests and various departments, including catering, maintenance, custodial, Seminole Hospitality Managers, Seminole Boosters, and FSU Athletics personnel
- Maintain and enforce operational policies in premium seating areas while ensuring guest satisfaction
- Provide exceptional customer service, addressing inquiries and resolving issues promptly and professionally
- Demonstrate extensive knowledge of stadium facilities, services, and FSU Athletics, serving as a walking information station for guests
- Collaborate with cross-functional teams to ensure seamless event operations and guest experiences
- Anticipate and proactively address guest needs, contributing to high levels of customer satisfaction and retention
- Assist in coordinating special requests and accommodations for VIP guests and corporate clients
- Participate in regular training sessions to stay updated on stadium policies, emergency procedures, and customer service best practices
Sales Lead Manager
The Vitamin Shoppe
Sunrise, FL
05.2024 - 08.2024
- Worked here as the sales lead manager
- Greatly boosted my skills with customer service and how to deal with getting a rush of people
- Responsible for opening and closing the store, as well as truck delivery
- A fast learner, familiarized myself with the store quickly
- Loved working here and learning about different supplements and their effects
- Managed daily store operations, including opening and closing procedures, cash handling, and inventory management
- Supervised and trained a team of 5-7 associates, ensuring high standards of customer service and product knowledge
- Implemented company policies and procedures to maintain store compliance and efficiency
- Resolved customer complaints and concerns, maintaining a high level of customer satisfaction
- Assisted in visual merchandising and store layout to optimize sales and improve customer experience
- Conducted regular team meetings to discuss performance, goals, and strategies for improvement
- Achieved and exceeded sales targets consistently through effective team leadership and customer engagement
Counselor/Decorator
Vacation Bible School
06.2018 - 08.2021
- Worked for VBS for about 4 summers
- First two weeks were for getting ready and decorating
- Worked with kids from 8am-4pm, Monday to Friday
- This was just for volunteer hours
Education
Associate of Arts - Criminology
Florida State University
Tallahassee, FL05.2027
Associate of Arts - Criminology
Tallahassee State College
Tallahassee, FL05.2025
Skills
- Diligent Worker
- Determined
- Time management
- Customer service
- Fast learner
- Critical thinking
- Cash handling
Timeline
Fangineer
Semionle Hospitality
08.2024 - Current
Sales Lead Manager
The Vitamin Shoppe
05.2024 - 08.2024
Counselor/Decorator
Vacation Bible School
06.2018 - 08.2021
Associate of Arts - Criminology
Florida State University
Associate of Arts - Criminology
Tallahassee State College