Hannah Perra
Bradenton,FL
Summary
Dynamic professional with a strong customer service background at Gator Hospitality, excelling in relationship building and problem-solving. Proven ability to enhance guest satisfaction through effective communication and attention to detail. Skilled in multitasking and active member engagement, consistently fostering positive experiences and loyalty. Energetic and personable individual with excellent communication skills and knack for building relationships. Knowledgeable about member engagement strategies and proficient in using membership management software. Ready to make positive impact by fostering member satisfaction and community growth.
Overview
3
3
years of professional experience
Work History
FANgineer
Gator Hospitality
Gainesville, FL
02.2026 - Current
- Delivered exceptional customer service to enhance guest satisfaction and loyalty.
- Handled guest inquiries and resolved issues promptly to foster positive experiences.
- Monitored cleanliness and organization of dining areas to meet health and safety standards.
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Communicated with customers to promptly resolve complaints and address inquiries.
- Greeted guests with friendly and professional acknowledgment to build rapport.
Membership Associate
YMCA of Southwest Florida
Bradenton, FL
07.2023 - Current
- Assisted members with inquiries, providing exceptional customer service and support.
- Processed membership applications and renewals, ensuring accuracy and compliance with organizational standards.
- Conducted facility tours for prospective members, promoting programs and services offered by YMCA.
- Collaborated with team to organize community events, enhancing member engagement and participation.
- Trained new staff on membership procedures and customer service best practices, fostering a collaborative environment.
- Enhanced member satisfaction by promptly addressing and resolving inquiries and concerns.
Education
Bachelor of Science - Criminology
University of Florida
Gainesville05-2027
Associate of Arts - Criminal Justice
State College of Florida
Bradenton, FL05-2025
High School Diploma -
State College of Florida Collegiate School
Bradenton, FL05-2025
Skills
- Time management
- Customer service background
- Active member engagement
- Verbal and written communication
- Relationship building
- Partnership development
- Attention to detail
- Problem-solving abilities
- Multitasking
Timeline
FANgineer
Gator Hospitality
02.2026 - Current
Membership Associate
YMCA of Southwest Florida
07.2023 - Current
Bachelor of Science - Criminology
University of Florida
Associate of Arts - Criminal Justice
State College of Florida
High School Diploma -
State College of Florida Collegiate School