Evan Goode
Summary
Athletics, fitness center operations, and customer service professional with more that 20 years of experience supporting students, faculty, staff, patients, and community members. Extensive experience in fitness center operations, equipment instruction, athletic event management, facility monitoring, staff training, customer service, and student engagement. Proven ability to maintain safe environments, enforce policies and procedures, supervise staff and student workers, and deliver exceptional customer service in higher education and healthcare settings.
Overview
31
31
years of professional experience
Work History
Athletic Aide
Community College of Philadelphia
Philadelphia
01.1996 - 01.2016
- Trained students, faculty, and staff on proper fitness equipment usage and exercise techniques.
- Demonstrated safe operation of fitness equipment and promoted adherence to facility safety standards.
- Provided guidance and support to fitness center users regarding equipment usage, policies, and procedures.
- Assisted with health and wellness initiatives designed to promote healthy lifestyles and physical fitness.
- Monitored day-to-day fitness center operations to ensure a safe, clean, and welcoming environment.
- Ensured availability, functionality, and security of fitness center equipment and facilities.
- Conducted routine inspections of equipment and facilities and reported maintenance concerns to appropriate personnel.
- Assisted with preparation, supervision, and management of intramural, recreational, athletic, and special events.
- Oversaw maintenance of official scoreboards, ensuring accuracy and integrity during athletic competitions.
- Mentored students and student-athletes, supporting both academic and personal development.
- Facilitated increased student engagement in athletics programs, recreational activities, and campus events.
- Connected students with campus resources and support services.
- Provided responsive customer service to students, faculty, staff, visitors, and community members, enhancing their experience at the facility.
- Trained and supervised student interns in fitness center operations and customer service expectations.
- Performed administrative and clerical duties utilizing Microsoft Office applications and standard office equipment.
- Assisted with collection, review, and processing of consent and release forms.
- Assisted with enforcement of facility policies and safety procedures.
Patient Services Associate
University of Pennsylvania Health System
Philadelphia
01.2017 - Current
- Register patients and verify insurance eligibility.
- Checked patients in and out for appointments, ensuring efficient flow and minimal wait times.
- Obtain required documentation, signatures, referrals, and copayments.
- Schedule appointments and maintain provider scheduling templates.
- Responded to patient and staff inquiries promptly, enhancing communication and service satisfaction.
- Train new employees and provide ongoing support and coaching.
- Build positive relationships with patients, providers, and external stakeholders.
- Coordinated administrative processes to ensure compliance with organizational policies and support operational efficiency.
Patient Access Representative II
Hahnemann Hospital / Conifer Health Solutions
Philadelphia
01.2016 - 01.2017
- Registered patients and ensured accuracy of demographic and insurance records to facilitate seamless patient care.
- Verified insurance eligibility using electronic systems.
- Obtained required patient consents and documentation.
- Utilized Cerner EMR and other healthcare systems to support patient care operations.
- Assisted with patient discharge and account management processes.
- Provided exceptional customer service in fast-paced emergency department, enhancing patient satisfaction and experience.
Education
Master of Business Administration - Health Administration
Eastern University
09-2014
Bachelor of Science - Liberal Arts and Professional Studies
Saint Joseph's University
05-2005
Associate of Arts - Speech Communication
Community College of Philadelphia
12-1995
Skills
- Fitness Center Operations
- Customer Service Excellence
- Athletic Event Management
- Fitness Equipment Instruction
- Facility Monitoring & Safety
- Staff Training & Development
- Student Engagement & Support
- Team Leadership
- Policy & Procedure Compliance
- Administrative Support
- Microsoft Office Suite
- Communication & Relationship Building
- Health & Wellness Programming
- Time Management
Technical Skills
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Electronic Records Systems
- Administrative Software Applications
- Data Entry & Documentation
- Scheduling Systems
Timeline
Patient Services Associate
University of Pennsylvania Health System
01.2017 - Current
Patient Access Representative II
Hahnemann Hospital / Conifer Health Solutions
01.2016 - 01.2017
Athletic Aide
Community College of Philadelphia
01.1996 - 01.2016
Master of Business Administration - Health Administration
Eastern University
Bachelor of Science - Liberal Arts and Professional Studies
Saint Joseph's University
Associate of Arts - Speech Communication
Community College of Philadelphia