Landen Kellum
Prosper,TX
Summary
Experienced with creating positive guest experiences and resolving conflicts efficiently. Utilizes communication and problem-solving skills to manage guest interactions effectively. Track record of fostering welcoming atmosphere and ensuring guest satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Guest Relations Specialist
Cook Children's Medical Center
Prosper, TX
03.2026 - Current
- Assisted patients and families with inquiries to enhance overall satisfaction.
- Provided support in coordinating patient services and appointments effectively.
- Learned and utilized medical center systems to streamline guest interactions.
- Collaborated with team members to ensure a welcoming environment for guests.
Childwatch Team Member
Burn Boot Camp
Prosper, TX
05.2025 - Current
- Supervised daily activities to ensure safety and engagement of children in care.
- Facilitated communication between parents and staff regarding children's progress and needs.
- Maintained a clean, organized environment conducive to learning and play.
- Maintained cleanliness and organization of gym equipment and workout areas to ensure safety.
Customer Service Representative
Daylight Doughnuts
Prosper, TX
06.2023 - 11.2024
- Delivered exceptional customer service, resolving inquiries and complaints efficiently.
- Processed orders accurately, ensuring timely fulfillment and customer satisfaction.
- Maintained product displays, optimizing visual appeal to enhance customer experience.
- Collaborated with team members to streamline operations and improve workflow efficiency.
Education
Associate of Arts - Liberal Arts
Collin County Community College
Plano, TX05-2027
High School Diploma -
Prosper High School
Prosper, TX05-2025
Skills
- Guest satisfaction focus
- Exceptional communication
- Fitness center operations
- Payment processing
- Teamwork and collaboration
- Customer service
Certification
- First Aid/CPR Certified
- Food Handler's Certified
Timeline
Guest Relations Specialist
Cook Children's Medical Center
03.2026 - Current
Childwatch Team Member
Burn Boot Camp
05.2025 - Current
Customer Service Representative
Daylight Doughnuts
06.2023 - 11.2024
Associate of Arts - Liberal Arts
Collin County Community College
High School Diploma -
Prosper High School