Julie Smith
Cincinnati,OH
Summary
Dynamic professional with a proven track record in enhancing customer satisfaction and sales targets. Expert in VIP guest handling and adept in financial transactions, I have significantly contributed to business growth through exceptional communication and problem-solving aptitude. Recognized for adaptability and strong organizational skills, I excel in fast-paced environments, driving client satisfaction and repeat business.
Overview
13
13
years of professional experience
Work History
Guest Relations Specialist
McCluskey Chevrolet
Cincinnati, OH
10.2021 - Current
- Enhanced customer satisfaction by promptly addressing concerns and resolving issues.
- Trained new team members on company standards, policies, and best practices to maintain consistent customer satisfaction levels.
- Provided exceptional customer service, leading to positive online reviews and recommendations from satisfied customers.
- Assisting Supervisor in Auto Dialer program and reports.
Telemarketer
Camfil
Cincinnati, OH
09.2020 - 10.2021
- Managed a high volume of calls daily while maintaining professionalism and efficiency.
- Completed daily cold calling and outreach to build sales pipeline.
- Generated new leads through targeted cold calling efforts, expanding the company's client base.
Business Development Representative
King's Ford
Cincinnati, OH
02.2017 - 08.2020
- Consistently met or exceeded sales targets, contributing significantly to the overall success of the team.
- Provided exceptional customer service, resulting in increased client satisfaction and repeat business.
- Trained and mentored junior sales representatives, fostering a supportive team environment and facilitating professional growth.
Mortgage Consultant
Citibank
Florence, KY
04.2016 - 02.2017
- Coordinated with other departments, such as processing and closing teams, to streamline workflow and increase overall efficiency.
- Enhanced client satisfaction by providing personalized mortgage consultations and addressing their individual needs.
- Collaborated with underwriting teams to obtain accurate information, ensuring seamless mortgage transactions.
Cleaning Technician
My Maid Service
Cincinnati, OH
02.2012 - 02.2017
- Safeguarded property integrity by careful handling of client belongings during the cleaning process.
- Adhered to safety guidelines when using hazardous materials, ensuring a secure work environment for all staff members.
- Swept floors, removed debris and returned equipment to proper areas at end of each shift.
Education
High School Diploma -
Colerain High School
Cincinnati, OH06-1994
Skills
- VIP guest handling
- Strong organization
- Guest satisfaction focus
- Exceptional communication
- Complaint handling
- Management interaction
- Marketing
- Salesmanship
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Languages
English
Full Professional
Timeline
Guest Relations Specialist
McCluskey Chevrolet
10.2021 - Current
Telemarketer
Camfil
09.2020 - 10.2021
Business Development Representative
King's Ford
02.2017 - 08.2020
Mortgage Consultant
Citibank
04.2016 - 02.2017
Cleaning Technician
My Maid Service
02.2012 - 02.2017
High School Diploma -
Colerain High School
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