Irene Smith
Summary
Accomplished Guest Relations Specialist with a proven track record at Red Roof, enhancing guest satisfaction through exceptional communication and strong organizational skills. Expert in VIP guest handling and complaint resolution, significantly improving client relationships and service quality. Demonstrates a results-driven approach, ensuring swift and effective problem-solving. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Guest Relations Specialist
, Red Roof
02.2019 - 10.2020
- Created formal complaints for guests
- Contacted properties to verify complaints
- Followed up on complaints where needed
- Followed up on complaints where needed
- Submitted requests for reimbursement for same as above
- Researched any issues with billing to determine if errors were made
- Conversed with Inn to have errors corrected
- Researched any issues with billing to determine if errors
- Communicated with upper management if issues were not resolved at a lower level
Redicard Specialist
Redroof
02.2016 - 02.2019
- Followed all company policies and procedures to deliver quality work.
- Developed strong client relationships through consistent communication and attentive service.
- Assisted loyalty program members with program issues
- Corrected errors in their accounts
- Contacted inns to verify stays
FIT Specialist
Red Roof
02.2016 - 02.2019
- Monitor email for critical issues and address as needed
- Complete reservations for various foreign travel companies via email request using Reservation system
- Contact various Red Roof Inns and travel companies to resolve various issues
- Contact travel companies by email or website that reservations were complete
- Adjusted room rates per prior agreement between Redroof and travel company
Contact Center Sales Agent
Redroof
01.2013 - 01.2014
- Data entry
- Assisted call-in customers with questions or referred to appropriate department
- Increased sales and customer satisfaction through personalized servicing.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Communicated with other departments via email or phone call.
Education
Bachelor of Arts - Spanish/Secondary Education
Ohio Northern University
Ada, OH05.1975
Skills
- VIP guest handling
- Strong Organization
- Guest satisfaction focus
- Exceptional communication
- Complaint Handling
Timeline
Guest Relations Specialist
, Red Roof
02.2019 - 10.2020
Redicard Specialist
Redroof
02.2016 - 02.2019
FIT Specialist
Red Roof
02.2016 - 02.2019
Contact Center Sales Agent
Redroof
01.2013 - 01.2014
Bachelor of Arts - Spanish/Secondary Education
Ohio Northern University
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