EVAN HELLMIG
Lakewood,OH
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
7
7
years of professional experience
Work History
Account Manager
Otis Elevator Company
07.2023 - Current
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Educated clients on new products or services to increase customer engagement with brand.
Sales Associate
Vans Footwear
06.2022 - 07.2023
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
BUSSER/DISHWASHER
Two Birds Cafe
07.2020 - 03.2022
- Wipe tables/seats or replace dirty tablecloths
- Set tables with clean linens, condiments, or other supplies
- Scrape and stack dirty dishes and carry dishes and other tableware to kitchens for cleaning
- Serve food to customers when waiters or waitresses need assistance
- Prepped food needed for morning specials.
SHIFT LEADER
Smoothie King
02.2019 - 10.2019
- Prepped ingredients for smoothie recipes
- Investigate and resolve complaints regarding food quality, service, or accommodations
- Maintain food and equipment inventories and keep inventory records
- Communicated with customers regarding orders, comments and complaints.
SERVER/BUSSER/DISHWASHER/HOST
Goose Creek Grille
06.2017 - 09.2019
- Check with customers to ensure that they are enjoying their meals and take action to correct any problems
- Serve food and beverages to patrons and prepare or serve specialty dishes at tables as required
- Swept floors and patio, Cleaned tables and chairs
- Flexibility in adjusting from positions: Busser, Host, Server, Dishwasher
- Collect and process payments from customers
- Stocked server station with napkins, cups and plates
- Opened and closed the restaurant
Education
Undergraduate Degree -
VIRGINIA POLYTECHNIC INSTITUTE AND STATE UNIVERSITY
Blacksburg, VA01.2023
Skills
- Proficient in Microsoft Excel, PowerPoint, and Word
- Excellent verbal communication skills and professional manner
- Attention to detail
- Flexible
- Account Management
- Goals and performance
- Documentation And Reporting
- Data-driven decision-making
- Customer Service
Websites
Personal Information
Title: Account Manager
Timeline
Account Manager
Otis Elevator Company
07.2023 - Current
Sales Associate
Vans Footwear
06.2022 - 07.2023
BUSSER/DISHWASHER
Two Birds Cafe
07.2020 - 03.2022
SHIFT LEADER
Smoothie King
02.2019 - 10.2019
SERVER/BUSSER/DISHWASHER/HOST
Goose Creek Grille
06.2017 - 09.2019
Undergraduate Degree -
VIRGINIA POLYTECHNIC INSTITUTE AND STATE UNIVERSITY
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