Evan Hernandez
Tallahassee,FL
Summary
Dynamic professional with expertise in marine safety and exceptional communication, honed under Captain Albert Hernandez. Achieved seamless production workflows and upheld maritime law compliance. Enhanced guest relations and satisfaction at Miami Everglades Connection. Proven ability in teamwork and quick thinking, fostering a culture of safety and professionalism. Successfully trained staff, boosting performance by 20%.
Overview
4
4
years of professional experience
Work History
Sport Fishing Yacht Mate
Albert Hernandez
Miami, FL
06.2025 - Current
- Operated machinery to assist in efficient production workflows.
- Maintained cleanliness and organization of work area to ensure safety standards.
- Collaborated with team members to meet daily production targets effectively.
- Assisted in training new staff on operational procedures and safety protocols.
- Monitored inventory levels and reported shortages for timely replenishment.
- Implemented best practices for equipment maintenance to reduce downtime.
- Upheld the highest standards of maritime law compliance, promoting a culture of safety and professionalism among the crew.
- Learned to operate new technology systems and procedures through instruction, simulators and models.
- Applied thorough navigation knowledge to determine geographical location and speed with or without assistive devices.
Head Host
Miami Everglades Connection
Miami, FL
01.2024 - Current
- Managed front-of-house operations, ensuring seamless guest experiences and high service standards.
- Trained and mentored host staff, enhancing team performance and customer engagement.
- Developed strategies for improving guest interactions, fostering a welcoming atmosphere.
- Would call guests for information and/or arrival status.
- Resolved guest complaints promptly, maintaining high levels of customer loyalty and satisfaction.
- Maintained a clean and welcoming environment at the host stand while greeting guests upon arrival warmly.
- Addressed guest concerns with empathy and professionalism, maintaining strong customer relations.
Soccer Referee
Adriana Medina
Miami, FL
08.2021 - 01.2025
- Officiated soccer matches, ensuring adherence to rules and regulations.
- Communicated effectively with players and coaches to resolve disputes.
- Monitored game flow, maintaining control and promoting sportsmanship.
- Enforced safety protocols to protect player welfare during competitions.
- Trained new referees on officiating techniques and game management skills.
- Collaborated with coaching staff to enhance referee-player relationships for smoother games.
- Managed conflicts effectively and efficiently by mediating disputes between players, coaches, and spectators when necessary.
Education
Associate Degree in Finance - Finance
Tallahassee Community College
Tallahassee, FL07-2026
High School Diploma -
Miami Palmetto Senior High
Tallahassee, FL06-2024
Skills
- Marine safety
- Physical fitness
- Quick thinking
- Teamwork and collaboration
- Guest relations
- Complaint handling
- Reservation management
- Customer service
- Greeting guests
- Vessel navigation
- Exceptional communication
- Patience and tolerance
Languages
Spanish
Limited Working
Interests
- Documenting and sharing travel experiences
- Community Cleanup
- Hiking
- Learning new cooking techniques and expanding my culinary skills
- Team Sports
- Playing Sports
- I participate in a variety of outdoor recreational activities
- Participate in Soccer and Pickle ball, as recreational activities to maintain physical fitness
Timeline
Sport Fishing Yacht Mate
Albert Hernandez
06.2025 - Current
Head Host
Miami Everglades Connection
01.2024 - Current
Soccer Referee
Adriana Medina
08.2021 - 01.2025
Associate Degree in Finance - Finance
Tallahassee Community College
High School Diploma -
Miami Palmetto Senior High