Evan Holland
Fredericksburg,TX
Summary
Dynamic and adept communicator with a proven track record of enhancing customer experiences at Kaffee Haus through exceptional service and efficient problem-solving. Skilled in cash handling and point of sale operations, consistently fostering positive team collaboration. Achieved significant improvements in customer satisfaction and operational efficiency.
Overview
4
4
years of professional experience
Work History
Barista
Kaffee Haus
Fredericksburg, Texas
06.2021 - 12.2024
- Produced high-quality artisan coffee and beverages.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
- Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
- Executed wide-ranging cleaning activities.
- Conducted start and end-of-day cash handling.
Crew Member
Trader Joes
Atlanta, GA
09.2023 - 11.2023
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified the needs of customers promptly and efficiently.
- Managed my time effectively to ensure tasks were completed on schedule and deadlines were met.
- Operated the cash register efficiently and accurately, processed payments by cash, check, credit card, gift card, or automatic debit.
- Stocked shelves with merchandise when needed.
Cashier
Natural Grocers
Fredericksburg, TX
02.2022 - 05.2022
- Greeted customers promptly, and responded to customer queries.
- Issued receipts, refunds, credits, or change due to customers.
- Stocked shelves with merchandise when needed.
Host
Augusta Vin
Fredericksburg, Texas
09.2020 - 04.2021
- Delivered outstanding service and support from the initial interaction to the final departure, maintaining a loyal clientele.
- Communicated with servers about new tables, changes in food availability, and customer comments.
- Managed the dining room layout to maximize the efficiency of staff members.
- Answered phone inquiries to schedule and confirm reservations, and respond to service questions.
- I took reservations over the phone and in person.
Education
High School Diploma -
Fredericksburg High School
Fredericksburg, TX05-2020
Skills
- Proficient communicator
- Problem solving
- Visual creativity
- Effective team collaborator
- Cash handling
- Point of sale operation
Timeline
Crew Member
Trader Joes
09.2023 - 11.2023
Cashier
Natural Grocers
02.2022 - 05.2022
Barista
Kaffee Haus
06.2021 - 12.2024
Host
Augusta Vin
09.2020 - 04.2021
High School Diploma -
Fredericksburg High School