Evan Klish
Thornville,OH
Summary
Dynamic Technical Program Manager and Scrum Master with a proven track record at NetJets & Chase, excelling in Agile methodologies. Skilled in Agile Coaching and use of JIRA for project management. Passionate about fostering collaboration and driving continuous improvement in project delivery.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Technical Program Manager
NetJets
Columbus, OH
04.2024 - Current
- Led 4 cross-functional teams to drive program delivery and stakeholder engagement.
- Facilitated communication between technical teams and business leadership, aligning project goals and expectations.
- Developed and maintained project plans, timelines, and roadmaps across 3 domains to ensure project alignment and delivery.
- Organized and facilitated weekly stakeholder meetings to review project status, ensuring transparency and alignment on progress.
- Conducted biweekly stakeholder reviews to confirm deliverable alignment with project goals and expectations.
- Regularly communicated project status updates and scope changes to stakeholders, ensuring alignment on project direction.
- Developed and maintained project documentation in Confluence for 25+ projects to ensure compliance and transparency.
- Tracked the cost of delivery for projects across multiple teams within the domain.
Agility Lead / Scrum Master - Vice President
JPMorgan Chase
09.2021 - Current
- Led 8 development teams with ~50 developers, 8 Product Analysts, and 3 Agility Leads to deliver product outcomes.
- Collaborated directly with the Director and Leadership Team to support the transformation of the organization to a product-centric operating model.
- Championed continuous improvement initiatives, resulting in enhanced team effectiveness and resolution of identified inefficiencies.
- Communicated organizational impediments to leadership and helped clear impediments for the teams.
- Coached teams on best practices, overseeing Agile maturity and creating improvement plans to further that maturity.
- Coached Product Team in creation and maintenance of the product backlog with empirical planning.
- Integrated facilitation, coaching, and conflict management techniques to transform teams into high-performance units.
- Fostered culture of collaboration within teams, enabling open dialogue and effective conflict resolution.
- Became subject matter expert for JIRA and Align. In charge of maintaining and updating pertinent Confluence documentation.
Agility Lead / Scrum Master - Sr. Associate
JPMorgan Chase
02.2018 - 09.2021
- Led two agile teams of 11 people in a data driven product that maintains the platform and delivers software updates.
- Coached product-level teams on best practices, oversaw agile maturity, and developed improvement plans to enhance maturity, supporting Scrum, Kanban, LeSS, SAFe, estimation, epic creation, story writing, planning, and scaling agile.
- Facilitated agile mindset through sprint reviews, burndown chart updates, team velocity analyses, and impediment removal, driving continuous improvement during retrospectives.
- Mentored and coached team members, including product owner, on Scrum and Kanban principles and practices, strengthening understanding of product and sprint goals.
- Enforced backlog health metrics to meet organizational standards. Improved team velocity by 46% the first year. Improved another 27% the second year.
Technology Operations Lead
JPMorgan Chase
08.2015 - 02.2018
- Led incident management, tracking 500+ incidents and overseeing development and testing for 20+ cross LOB projects to ensure timely resolution and project success.
- Managed capacity and workflow for team of 6, ensuring effective resource allocation and project execution.
- Collaborated with leadership and Program Managers to prioritize development and testing projects, manage resource utilization, coordinate project schedules for the team.
- Created and maintained SharePoint knowledgebase for files, data workflows, and supported systems, enhancing team access to critical information and streamlining knowledge sharing.
Education
Bachelor of Science - Computer Science & Minor in History
Bowling Green State University
Bowling Green, Ohio, USSkills
- JIRA
- Align
- Agile
- Scrum
- Kanban
- LeSS
- SAFe
- Coaching
- Training
- Confluence
- Microsoft Office Suite
- Code Reviews
- Quality Analysis
- Team Building
- Mentorship
- Conflict Management
- Systems Thinking
- Program Management
- Stakeholder Engagement
- Project Documentation
- Continuous Improvement
- Agile Project Management
Websites
Certification
- Certified Agile Coach | Scrum Institute
- Certified Scrum Master | Scrum Institute
- Certified Scaled Scrum Expert | Scrum Institute
- Certified Kanban Expert | Scrum Institute
- Certified Scrum Product Owner | Scrum Institute
- AWS Certified Cloud Practitioner | AWS
References
References available upon request
Timeline
Technical Program Manager
NetJets
04.2024 - Current
Agility Lead / Scrum Master - Vice President
JPMorgan Chase
09.2021 - Current
Agility Lead / Scrum Master - Sr. Associate
JPMorgan Chase
02.2018 - 09.2021
Technology Operations Lead
JPMorgan Chase
08.2015 - 02.2018
Bachelor of Science - Computer Science & Minor in History
Bowling Green State University