Open To Work
Evan L Banks
Girard,OH
Summary
Results-driven IT support professional with a strong foundation in troubleshooting and technical issue resolution. Expertise in implementing effective solutions that enhance system efficiency and reliability. Proven track record in network management and hardware maintenance, ensuring optimal performance and minimal downtime. Committed to delivering exceptional support and fostering a seamless user experience through proactive problem-solving and innovative strategies.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Shipping & Receiving
70E Solutions
135 Sparks Ave
09.2024 - Current
- Make sure inventory is correct and recipient has the correct items.
- Make sure all items are received in a timely manner.
- Verified orders from shipping and receiving documentation to complete accurate transfers.
- Moved material to and from finishing to shipping and receiving or warehouse storage.
- Handled day-to-day shipping and receiving overseeing more than 20 packages per day.
Computer Technician
Self-employeed
01.2010 - Current
- Assist private organizations in developing forms and verifying PHP coding prior to embedding in HTML.
- Redesign company’s website, update and edit using several languages.
- Rebuild/repair computers, then assist client in resell.
- Installed necessary software programs to meet specific user needs and enhance workflow capabilities within departments or customer need
- Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
- Recovered critical information from data back ups to restore functionality.
- Provided technical support to end-users, improving overall satisfaction.
- Diagnosed and repaired hardware and software issues efficiently.
IT Technician
PENN NATIONAL GAMING
655 N Canfield Niles Rd
07.2017 - 04.2021
- Executed installation of network cabling and configuration of routers and switches to enhance connectivity.
- Executed installation of workstations and peripheral equipment, including printers, to enhance operational efficiency.
- Executed installation of desktop operating systems and software applications.
- Established and maintained connections between workstations and relevant servers to enhance operational efficiency.
- Implemented training programs and provided ongoing technical support to enhance staff proficiency.
- Conducted regular checks on server backups, verifying accuracy and adherence to schedule.
- Analyzed system malfunctions and implemented troubleshooting techniques to isolate root causes.
- Conducted thorough installation and configuration of operating systems and applications, ensuring peak operational efficiency.
- Addressed and resolved end-user technical inquiries, focusing on swift and effective solutions.
- Identified and addressed technical problems to ensure seamless operation of hardware and software systems.
IT Intern
Youngstown City District Board of Education
01.2015 - 01.2015
- Managed the setup of network IP addresses, ensuring proper communication across devices.
- Assisted in repairing computers and school equipment to maintain functionality. Supported staff and students by troubleshooting technical issues. Collaborated with team members to ensure timely repairs.
- Executed implementation strategies and maintained inventory accuracy.
Education
Associates of Applied Science - Information Technology
Youngstown State University
Youngstown, OH12-2015
Skills
- Microsoft Access
- Microsoft PowerPoint
- Adobe Photoshop
- Adobe Illustrator
- Microsoft Word
- Microsoft Excel
- Hardware installation
- Technical support
- Desktop technical support
- Software configuration
- Virtualization technologies
- Troubleshooting and Diagnostics
- Problem-solving
Affiliations
- Association for Computing Machinery (2012)
- Information Technology Student Association (2012)
Certification
· Introduction to Cloud Computing
· Introduction to Kubernetes
· Microsoft Azure Fundamentals
· AWS Solution Architect Associate
· Google Cloud Platform Architect
Work Preference
Work Type
Full TimeLocation Preference
RemoteHybridOn-SiteTimeline
Shipping & Receiving
70E Solutions
09.2024 - Current
IT Technician
PENN NATIONAL GAMING
07.2017 - 04.2021
IT Intern
Youngstown City District Board of Education
01.2015 - 01.2015
Computer Technician
Self-employeed
01.2010 - Current
Associates of Applied Science - Information Technology
Youngstown State University
Additional Experience
- Personal Care Staff | Comfort Keepers | January 2016 - 2017
- Direct Care Staff | New Leaf Residential | September 2013 - April 2015