Drive 10+% year-over-year revenue and reinsurance program usage growth by leading high-level client conversations, identifying business opportunities, and delivering tailored risk solutions that maximize profitability.
Direct and oversee all aspects of client management and operational processes of facultative reinsurance consulting, setting clear objectives and implementing initiatives that align with short- and long-term business targets established by senior management.
Managed client and client-partner data accuracy by co-managing overseas team data cleansing, delivering data presentations, and developing data error-prevention tools for large commercial property accounts.
Maintained exceptional customer service standards, facilitating collaboration with overseas teams, internal colleagues, and clients through professional communication and proactive problem-solving.
National Market Analyst
Kemper
Chicago, Illinois
11.2021 - 01.2023
Conducted in-depth analysis of homeowners and related insurance data, collaborating with Data Science, Product, Underwriting, and Sales teams to implement product enhancements that met countrywide and state-specific goals while ensuring compliance with regulatory and market requirements.
Tracked and analyzed insurer competitor products, rates, and rules to develop proactive strategies, leveraging insights from independent agents, marketing, and underwriting to stay ahead of industry trends and enhance business performance.
Responded to inquiries from state managers, regional offices, and external vendors to interpret rating procedures and resolve issues, developing tailored state-specific solutions that improved operational efficiency.
Senior Account Representative
USI
Chicago, Illinois
05.2020 - 11.2021
Managed employee benefit implementation paperwork, supply fulfillment, and client plan document coordination for 25+ clients, generating $1.3M+ in annual revenue while ensuring compliance with plan updates and seamless transitions.
Conducted benchmarking, cost analysis, and claims reviews to identify loss ratio patterns and recommend strategies that optimized client spending and improved financial performance for self-funded and other employee benefit programs.
Developed and presented analytic reports from raw data and claims, delivering actionable insights that enhanced benefit utilization and supported clients in implementing data-backed business solutions.
Education
BBA - Risk Management And Insurance
University of Georgia
Skills
Client management
Customer relationship management
Revenue growth
Data analysis
Product enhancement
Regulatory compliance
Affiliations
Volunteer Animal Caretaker- Atlanta Humane Society