Work-life balanceCareer advancementPersonal development programs
Summary
Results-driven Program Manager with a proven track record in leading impactful programs and ensuring compliance. Expertise in document fraud analysis, stakeholder engagement, and training development.
Overview
12
12
years of professional experience
Work History
Program Manager
U.S. Customs and Border Protection, CBPO
Sterling, VA
04.2020 - Current
Led program development for CBP's nationwide Stamp and Ink Program consisting of over 48,000 of CBP's highest security level assets
Led the Stamp and Ink Program through a budget procurement process for stamps and updated the program's official directive
Collaborated with Agile developers to modernize CBP's digital tracking system for stamps and inks, improving system functionality
Ensured complete compliance with CBP's biannual secure asset inventory
As a member of the Fraudulent Document Analysis Unit, was one of a handful of nationwide experts for CBP on fraudulent documents
Trained CBP and other government agency employees on fraudulent document and imposter detection, enhancing interagency security collaboration
Participated in interagency discussions on document security for document redesigns
Authored intelligence papers on fraudulent document usage, providing critical insights for national security assessments
Officer
U.S. Customs and Border Protection, CBPO
Dulles, Virginia
08.2014 - 04.2020
Coordinated with legal counsel to ensure organizational compliance.
Oversaw development and implementation of operational procedures to streamline workflows.
Supervised subordinate staff to ensure efficient execution of daily duties and activities.
Led training and development programs to enhance team skills and performance.
Implemented new technologies to enhance workplace productivity levels.
Developed and maintained relationships with key clients and stakeholders.
Communicated with diverse populations during inspections to facilitate understanding and compliance.
Education
Course Developer Course
CBP Office of Training And Development
10-2024
Team Lead Course
CBP Professional Development
06-2024
Field Trainer
CBP Federal Law Enforcement Training Center
10-2019
Bachelor of Arts - Journalism
Patrick Henry College
Purcellville
05-2011
Skills
Secret clearance
Program management
Stakeholder engagement
Training development
Document fraud analysis
Asset inventory
Problem solving
Critical thinking
Professional writing
Accomplishments
Commissioner Unit Citation, 2020 - Achieved outstanding year over year productivity gains
Commander Naval Surface Forces Pacific Program Manager at UNITED STATES NAVYCommander Naval Surface Forces Pacific Program Manager at UNITED STATES NAVY