Evan Marquardt
Hobart,USA
Summary
Dynamic Service Manager with a proven track record at Progress Rail Locomotive, excelling in customer service and performance monitoring. Spearheaded process improvements that enhanced operational efficiency, while effectively resolving conflicts and managing relationships. Skilled in inventory management and committed to delivering exceptional results in high-pressure environments.
Overview
7
7
years of professional experience
Work History
Service Manager
Progress Rail Locomotive
Homewood, IL
04.2025 - Current
- Provide coverage and assistance to the Service Director.
- Resolved customer complaints in a timely manner.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
- Monitored service performance metrics to identify areas of improvement.
- Create and present weekly meetings with CN management on ERP fleet performance.
- Coordinate and help provide coverage for all CN major repair shops.
Service Engineer
Progress Rail Locomotive
Homewood, IL
09.2023 - Current
- Coordinate with CN management and craft workers to accurately diagnose locomotives, to reduce dwell time.
- Provide material assistance, locate part numbers for use on CN locomotives, and manage inventory for CN usage on ERP locomotives.
- Assist craft workers with BPs, TSGs, and FSGs to perform their duties on locomotives.
- Report on failures of CN management to respond to questions and messages from the CN fleet leader.
- Perform software package upgrades on ERP locomotives.
- Perform software assistance for ERP units.
Automotive Technician
Badger Chevrolet
08.2022 - 03.2023
- Automotive and Medium Duty truck repair
- High voltage internal battery repair
- Hybrid and EV Training and Diagnosis on GM Advanced EV Vehicles
Automotive Technician
Mercedes Benz of Elmbrook
08.2019 - 07.2022
- Company Overview: Mercedes Benz Specific training during employment here included
- Automotive and Sprinter van repair
- Diagnostic Strategies
- High Voltage Hybrid and EV Training and Repair
- Mercedes Benz EQS Certified
- Diagnosis of integrated network communications (CAN, LIN, Ethernet, and Flexray)
- Customer Consulting & Diagnosis
- Interpret Repair Orders, Estimate Repairs and Cost Estimates
- Mercedes Benz Specific training during employment here included
Automotive Technician
Zimbrick European
11.2017 - 07.2019
- Automotive repairs including Engine repair
- Transmission repair
- Suspension repairs
- Electrical Diagnosis and Repair
- Customer Consulting & Satisfaction
Education
Mercedes Benz Drive -
Mercedes Benz Drive
Norwood, MA10.2017
Certificate in Automotive and Diesel Repair -
Universal Technical Institute
Lisle, IL06.2017
Skills
- Customer service and support
- Performance monitoring
- Process improvement
- Inventory management
- Effective communication
- Conflict resolution
- Relationship management
- Multitasking and organization
Accomplishments
- Achieved SoC (Student of Course) in numerous courses while attending UTI.
- Awarded Best of the Best for 23 Consecutive courses.
- Was accepted into the Mercedes Benz Drive program.
Timeline
Service Manager
Progress Rail Locomotive
04.2025 - Current
Service Engineer
Progress Rail Locomotive
09.2023 - Current
Automotive Technician
Badger Chevrolet
08.2022 - 03.2023
Automotive Technician
Mercedes Benz of Elmbrook
08.2019 - 07.2022
Automotive Technician
Zimbrick European
11.2017 - 07.2019
Mercedes Benz Drive -
Mercedes Benz Drive
Certificate in Automotive and Diesel Repair -
Universal Technical Institute
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