Evan Oates
Upperco,MD
Overview
8
8
years of professional experience
Work History
Food Server
The Cheesecake Factory
Towson, MD
06.2023 - Current
- Resolving guest issues by identifying a problem and giving the guest options to resolve the issue
- Point-of-sale experience with having knowledge of menu items and ingredients
- Resilience of providing memorable experience to each guest no matter the negative situations
- Employee of the month in May 2024.
Customer Service, Delhi Assistant
Walmart
Hampstead, MD
06.2022 - 08.2022
- Simplified work orders for customers over the phone
- Boosted sales by 1.5% by explaining price points to customers
- Modified the front counter of the service desk so it would look more approachable.
Customer Service, Delhi Assistant
Weis
Hampstead, MD
06.2022 - 08.2022
- Resolved conflicted with angered customers when they didn’t get want they ordered
- Created new solutions to exiting problems.
Server and Line Cook
Oregan Grill
Hunt Valley, MD
01.2018 - 12.2021
- Pitched new ideas for the head chef to put on the menu
- Reduced the amount of food wasted by created an excel sheet of when food orders come in
- Reported wine inventory of over 1000+ bottles to manager.
Server and Line Cook
Friendly Farms
Upperco, MD
06.2016 - 08.2018
- Resolved conflicted with angered customers when they didn’t get want they ordered
- Advised new employees how the computer system worked to put in orders.
Education
Bachelor of Science - Information Technology
Towson University
Towson, MD05.2025
Skills
- Microsoft Access
- Excel
- Microsoft Word
- Java Script
- CSS
- Python
- Peral
- Bash
- HTML
- C
- Java
Leadership Experience
- Wrestling Team Captain, Hereford High School, Parkton, MD, 11/2018, 11/2019, Strengthened my high school wrestling standard when practicing, Oversaw seven team members to make sure that they would make weight for a tournament, Strengthened my high school wrestling standard when practicing
- Coordinator for Hereford Steel Band, Hereford High School, Parkton, MD, 11/2016, 11/2017, Reorganized the steel bands placement so the best sound could be heard from the audience, Coordinated 24 team members on a field trip
Coursework
- Engineered robots to follow a path in scratch programming for an assignment
- Created a 3-D playing field for a computer game in C++ COSC 175
- Created a tic-tac-toe game in C++ for COSC 175
- Created a website for net neutrality in ITEC 231
- Designed a ring typology for six machines in ITEC 250
- Orchestrated a group of C-level executives to mitigate the damage of a cyber attack in cybersecurity 377
- Informed users of how to use windows operating system
- Installed Windows 10 pro, Windows Sever 2019, and Ubuntu Server from ISO file ITEC 325
- Installed Splunk Enterprise on Windows 10 pro clients
- Coded reading and writing to a file that encrypts and decrypts in python ITEC 325
- Created a running website about Net Neutrality in Fundamental of Web Technologies ITEC 231
- Provided descriptive statistics in the language R for showing the class what could be learned from the exile file CIS 328
- Created a flow chart in data management for showing the generalization and specialization that happen within a business ITEC 315
Timeline
Food Server
The Cheesecake Factory
06.2023 - Current
Customer Service, Delhi Assistant
Walmart
06.2022 - 08.2022
Customer Service, Delhi Assistant
Weis
06.2022 - 08.2022
Server and Line Cook
Oregan Grill
01.2018 - 12.2021
Server and Line Cook
Friendly Farms
06.2016 - 08.2018
Bachelor of Science - Information Technology
Towson University
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