Leyah Castillo
Midland,TX
Summary
Proven to excel in high-pressure environments, I leveraged my multitasking abilities and hospitality service expertise at Chick-fil-A to enhance customer satisfaction and maintain rigorous cleanliness standards. Demonstrating a professional attitude and adeptness in cash handling, I significantly contributed to creating inviting atmospheres and fostering loyal customer relationships.
Overview
1
1
year of professional experience
Work History
Food Server
Chick-fil-A
06.2022 - 02.2023
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
- Enhanced customer satisfaction by providing efficient and friendly food service.
- Maintained clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed cash register accurately, ensuring proper handling of transactions and tips.
- Cultivated warm relationships with regular customers.
- Restocked supplies during downtime to continue meeting customer demand for products and services.
- Pitched in with cleaning and closing tasks to keep restaurants running smoothly.
- Communicated with kitchen staff clearly and accurately to deliver meals within desired timeframes.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Handled difficult customer situations professionally, resolving issues promptly and ensuring repeat business.
Education
Associate Degree - Radiology
High School Diploma -
05.2024
Skills
- Cash Handling
- Professional Attitude
- Cleanliness standards
- Service prioritization
- Order Accuracy
- Health Code Compliance
- Adaptable and Flexible
- Organizational Skills
- High Energy and Stamina
- Cool Under Pressure
- Hospitality service expertise
- Ability to Lift 30 Pounds
- Transactions and Cash Handling
- Order Taking
- Reservations Management
- Multitasking Abilities
- Time Management
- Active Listening
- POS system operations
- Workflow Coordination
- Physical Fitness
- Visitor screening
- Analytical Skills
- Access point monitoring
- Physical Stamina
- Professionalism
- CPR Certified
- Interpersonal Skills
- Self Motivation
- Cooperative Attitude
Timeline
Food Server - Chick-fil-A
06.2022 - 02.2023
Midland College - Associate Degree , Radiology
Legacy High School - High School Diploma ,