Evan Pearce
Vancouver,WA
Summary
Accomplished IT professional with a proven track record at Computers Made Easy, excelling in team development and hardware installation. Spearheaded high-impact projects, achieving significant improvements in IT operations. Known for exceptional attention to detail and customer service, adept at multitasking and thriving under pressure. Successfully mentored team members, leading to promotions and enhanced departmental performance.
Overview
3
3
years of professional experience
1
1
Certification
Work History
IT Help Desk Technician
Computers Made Easy
09.2024 - Current
- Configured hardware, devices, and software to set up work stations for employees.
- Reduced downtime for end-users by quickly diagnosing and resolving hardware and software issues.
- Provided Tier 1-2 IT support to non-technical internal users through desk side support services.
- Utilized cyber security software such as ThreatLocker, Barracuda, and Sophos Endpoint on end-users systems.
- Maintained and monitored client network devices utilizing Unify, NinjaOne, Sophos Manage, and Screen Connect.
- Developed technical documentation for internal use, simplifying processes for team members and end-users alike.
IT On-site Technician
Computers Made Easy
06.2024 - 09.2024
- Deliver, install and configure computers, laptops, routers, monitors, APs, firewalls, Servers, and UPS's at client sites.
- Establish, repair and optimize networks by installing wiring, cabling and devices.
- Provide IT Support involving core business application and operating systems, as well as virtual environments on Hyper-V and VMware.
- Implementation and support for Microsoft related technologies: Windows Server, Microsoft 365, Windows 10/11, etc.
- Perform troubleshooting and repair peripheral devices such as printers, scanners and displays.
- Monitor MDFs, IDFs, wireless network and other server infrastructure, keeping systems running smoothly.
- Diagnose and troubleshoot hardware, software and network issues.
IT Hardware Department Manager
Computers Made Easy
07.2023 - 06.2024
- Led a skilled IT team in providing exceptional technical support, fostering a collaborative environment that promoted professional growth.
- Mentored new Hardware Technicians in policies, IT operations, and standard procedures resulting in two employee promotions.
- Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Developed and documented standard operating procedures for consistent IT service delivery across the organization.
- Completed detailed reporting on work activities, providing upper management with insights into IT operations and opportunities for improvement.
- Developed new policies and oversaw their implementation for the Hardware department.
IT Hardware Team Lead
Computers Made Easy
09.2022 - 07.2023
- Trained new team members by relaying information on company procedures and security requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Nurtured long-term partnerships with clients by understanding their needs accurately, delivering projects on time, and providing exceptional customer support.
- Implemented process improvements that led to reduced turnaround times for critical tasks without compromising quality.
- Spearheaded multiple high-impact projects simultaneously while meeting tight deadlines under pressure-packed situations.
IT Hardware Technician
Computers Made Easy
04.2022 - 09.2022
- Installed and configured operating systems and applications.
- Created user accounts and assigned permissions.
- Configured hardware, devices, and software to set up work stations for employees.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Leveraged diagnostic tools to swiftly identify root causes of technical issues, streamlining repair processes while mitigating future occurrences effectively.
- Provided end-user training on proper care and usage of IT equipment, minimizing incidents of damage or malfunction.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Maintained detailed documentation through all phases of development, testing and analysis to enhance organizational productivity.
Skills
- Experienced in HaloPSA, ConnectWise, and Automate
- Microsoft 365
- Customer Service
- Team Development
- Attention to Detail
- Quality Assurance
- Multitasking and Organization
- IT Documentation
- Hardware Installation
- Mobile Device Management
Certification
Google IT Support Sepcialist - 2021
Addigy Training - 2022
HIPPA Training - 2023
Sophos Training - 2024
Timeline
IT Help Desk Technician
Computers Made Easy
09.2024 - Current
IT On-site Technician
Computers Made Easy
06.2024 - 09.2024
IT Hardware Department Manager
Computers Made Easy
07.2023 - 06.2024
IT Hardware Team Lead
Computers Made Easy
09.2022 - 07.2023
IT Hardware Technician
Computers Made Easy
04.2022 - 09.2022
Google IT Support Sepcialist - 2021
Addigy Training - 2022
HIPPA Training - 2023
Sophos Training - 2024
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