Luis Guzman
Summary
Detail-oriented, organized, and efficient employee adept at meeting tight deadlines. Enthusiastic team player with a focus on contributing to company success. Skilled Information Specialist experienced in data management, distribution, and analysis. Proficient in information technology, documentation, reporting, and process improvement, with a strong emphasis on customer service and security support.
Overview
5
5
years of professional experience
1
1
year of post-secondary education
Work History
IT Help Desk Technician
Stanbridge University
01.2023 - 01.2024
- Managed hardware inventory, maintaining adequate stock levels to minimize disruptions due to equipment failure or shortages.
- Developed technical documentation for internal use, simplifying processes for team members and end-users alike.
- Collaborated with cross-functional teams to implement IT projects, ensuring seamless integration with existing systems.
- Bolstered cybersecurity measures by regularly updating antivirus software and educating employees about phishing threats.
- Created images for user endpoint devices and installed proper software.
- Successful project planning and execution.
- Collaborated with third-party vendors to ensure proper functioning of equipment and devices as per instructions.
Information Technology Specialist
US Army
01.2019 - 01.2023
- Performed daily system monitoring, verifying integrity and availability of hardware, server resources, systems and key processes.
- Facilitated best user experience through continuous support and communication of system changes.
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
- Set up network profiles, security permissions and file sharing systems.
- Knowledge of helpdesk ticket systems such as Remedy and Microsoft SharePoint
Education
Associate of Applied Science - Cyber Defense
Cypress College
Cypress, CA 09.2023 - Current
Skills
Hardware installations
Education and Certifications
- Security Plus | CompTia 2027
- CySA+ | CompTia 2027
- ITF+ | CompTia
- Cisco Certified Support Technician Networking
- Microsoft Certified: Security, Compliance, and Identity Fundamentals
Timeline
Associate of Applied Science - Cyber Defense
Cypress College
09.2023 - Current
IT Help Desk Technician
Stanbridge University
01.2023 - 01.2024
Information Technology Specialist
US Army
01.2019 - 01.2023
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