Mark Wheeler
Warner Robins,GA
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Attentive print operator offering 7+ years of experience in working with clients and teammates to create and manage project estimates. Talented in understanding client requirements and expectations to prepare bid proposals accordingly. Focused on maintaining project costs by comparing estimates with project actuals and discussing with decision-makers to devise ways to save money.
Overview
7
7
years of professional experience
1
1
Certification
Work History
IT Help Desk Technician
Covenir
Warner Robins, GA
01.2024 - Current
- Installed and configured new hardware, software and peripheral devices.
- Provided technical support to internal customers in a timely manner.
- Assisted users with troubleshooting computer issues via remote desktop sessions.
- Created user accounts and managed access privileges on networked systems.
- Maintained various databases of customer information and service requests.
- Documented all help desk activities including customer inquiries, resolutions, system configurations.
- Performed regular maintenance tasks such as virus scans, system backups, disk cleanups.
- Resolved complex technical problems by researching solutions online or consulting with subject matter experts.
- Monitored server performance metrics to ensure optimal operation of IT services.
- Tested and evaluated new technologies for potential implementation within the organization's infrastructure.
- Managed inventory of IT equipment such as laptops, printers, routers.
- Updated documentation related to IT procedures and policies.
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
- Handled customer service issues by providing guidance or escalating for advanced support.
- Maintained up-to-date case documentation for future reference.
- Increased technical knowledge by reading trade publications, operating manuals and diagnostics information.
- Installed and performed minor repairs to hardware, software or peripheral equipment.
- Set up equipment for employee use, performing or properly installing cables, operating systems or software.
- Maintained positive working relationship with fellow staff and management.
- Developed training materials and procedures or trained users in proper use of hardware or software.
- Evaluated software or hardware to recommend improvements or upgrades.
- Performed variety of clerical and administrative duties pertaining to on-site support.
Print Operator
Covenir
Warner Robins, GA
05.2017 - 12.2023
- Performed daily maintenance on printers, including cleaning and replacing parts as needed.
- Assisted in troubleshooting printer issues to ensure optimal performance.
- Operated a variety of printing machines, such as offset presses, digital presses, bindery equipment, and folders.
- Adjusted settings on the printing machine to accommodate different paper sizes and thicknesses.
- Checked printed materials for accuracy and quality assurance purposes.
- Loaded paper onto the feeder tray of the printing machine.
- Maintained accurate records of all printed jobs for future reference.
- Ensured that all safety standards were met while operating the printing machine.
- Repaired minor malfunctions on the printer using hand tools or other specialized equipment.
- Organized work area to maintain a safe and efficient environment.
- Provided assistance to other team members as needed during busy periods.
- Followed company policies and procedures relating to quality control measures.
- Maintained a high level of productivity throughout each shift by monitoring output levels.
- Met production schedules and throughput yield targets.
- Verified ink specifications, inked presses, changed ink and adjusted ink flow.
- Removed printed products from printing machines manually or via hand trucks or power lifts and transitioned material to drying and finishing or storage areas.
- Monitored team progress to complete projects within deadlines, including large print jobs and rush orders.
- Set appropriate speeds, flows, colors, temperatures and positions for printing.
- Printed customized office documents such as envelopes, newsletters, business cards and programs.
- Collaborated with technicians to diagnose equipment breakdowns and address quality issues.
- Observed environmental factors and effects on equipment performance to make adjustments when necessary.
- Properly handled hazardous waste materials to uphold safety regulations.
- Maintained adequate productivity by setting and enforcing deadlines.
- Performed and delivered printing projects on time 90% of time.
Education
HVAC diploma - HVAC Installation And Repair
Augusta Technical College
Augusta, GA08-2012
Skills
- Incident Reporting
- Virtualization Technologies
- System diagnostics
- Software Installation
- Asset Management
- Remote Support
- Software Updates
- Active Directory
- Hardware Repair
- Hardware Configuration
- Technical Support
- User Support
- System Administration
- Hardware upgrades
- Operating systems
- LAN/WAN
- Technical Troubleshooting
- Antivirus Software
- Application installations
- Windows XP/Vista
- Microsoft Outlook
- Quality Control
- Quality Control Analysis
- Skilled with electric pallet jacks
- Strong mechanical aptitude
- Workflow Optimization
Certification
- EPA Universal
- CPR certified
- Forklift certified
Timeline
IT Help Desk Technician
Covenir
01.2024 - Current
Print Operator
Covenir
05.2017 - 12.2023
HVAC diploma - HVAC Installation And Repair
Augusta Technical College
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