Recent Cybersecurity graduate with foundational skills in safeguarding sensitive information and preventing unauthorized access. Proficient in Linux, Mac, and Windows environments with practical experience in penetration testing, network monitoring, and digital forensics. Highly organized, adept in problem-solving and committed to advancing cybersecurity measures in any organizational setting.
Overview
6
6
years of professional experience
Work History
IT Help Desk Technician
Capitol Technology University
Laurel, MD
05.2022 - 08.2024
Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
Provided Tier 1 IT support to non-technical internal users through desk side support services.
Configured hardware, devices, and software to set up work stations for employees.
Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Cybersecurity Technician
Capitol Technology University
Laurel, MD
04.2020 - 05.2022
Performed troubleshooting and diagnosis on malfunctioning equipment.
Followed established procedures for inspection of belts, drives and motors, performing needed maintenance.
Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
Spread out articles or materials and examined for holes, tears and other defects.
Service Desk Tier 1
Staples Inc.
Hagerstown, MD
03.2018 - 04.2020
Proven ability to develop and implement creative solutions to complex problems.
Acted as a team leader in group projects, delegating tasks and providing feedback.
Skilled at working independently and collaboratively in a team environment.
Adaptable and proficient in learning new concepts quickly and efficiently.
Education
Bachelor of Science (B.S.) in Cybersecurity -
Capitol Technology University
Associate of Arts (A.A.) -
Hagerstown Community College
Skills
Linux
Mac
Windows
Kali Linux
Wireshark
Metasploitable
Nmap
Aircrack
Packet Tracer
Mac Terminal
Python
Perl
Unix Shell
SQL
C/C
Risk mitigation
Systems troubleshooting
Software Installation
Incident Reporting
Virus Removal
Remote Support
Virtualization Technologies
Asset Management
Professional Development
Regular participant in cybersecurity conferences and seminars to keep up-to-date with industry trends and technologies.