SANCHEZ REDDEN
Lillington,NC
Summary
Dedicated cybersecurity professional with expertise in threat detection, incident response, and network security gained through immersive training. Skilled in leveraging SIEM tools, analyzing vulnerabilities, and implementing proactive security measures. Motivated by opportunities to enhance organizational security and protect critical infrastructure through efficient threat management and process improvement. Strong problem-solving abilities and a passion for technology. Knowledgeable in basic networking concepts and familiar with troubleshooting software and hardware issues. Committed to delivering solutions that enhance user productivity and operational efficiency while ensuring a safe and secure digital environment.
Overview
1
1
year of professional experience
1
1
Certification
Work History
It help desk technician
Light year
06.2023 - 07.2024
- Provided first-line technical support for end-users, troubleshooting hardware, software, and network issues in a fast-paced environment
- Resolved an average of 20 tickets per day using a ticketing system such as ServiceNow, Jira, or Zendesk, ensuring timely issue resolution and customer satisfaction
- Assisted with onboarding new employees by setting up workstations, configuring user accounts, and ensuring access to enterprise systems
- Diagnosed and resolved issues related to Windows, macOS, Office 365, VPN, and cloud-based applications
- Managed Active Directory accounts, password resets, and group policy configurations to maintain network security and access control
- Created and maintained knowledge base articles and standard operating procedures to improve support efficiency and user self-service capabilities
- Collaborated with IT teams and vendors to escalate and resolve complex technical issues, minimizing downtime and disruptions
- Provided exceptional customer service, effectively communicating technical solutions to non-technical users
Target Tech Associate (seasonal)
Target
10.2023 - 01.2024
- Maintained in-depth knowledge of various electronics, including smartphones, tablets, and smart home devices, to offer informed recommendations
- Performed troubleshooting for customer devices and educated customers on product features and benefits
- Stayed up to date on the latest technology trends and products to better serve customers
Education
Cybersecurity Analytics Bootcamp -
Fullstack Academy
10.2024
Associates of Science - business administration
Barton county community college
05.2023
Skills
- Metasploit
- Snort
- Splunk
- Burp Suite
- Nessus
- Firewalls
- TCP/IP
- DNS
- DHCP
- Network Traffic Analysis
- Linux
- Windows Server
- Virtual Machines
- Active Directory
- Python
- Bash
- PowerShell
- Wireshark
- Nmap
- EDR
- IDS/IPS
- Cloud Native APIs (AWS)
- Printer setup
- Application support
- VPN configuration
- Software installation
Certification
CompTIA Security+, SYO-701
Training
- OverTheWire, Completed wargames including Bandit, Krypton, and Narnia to enhance Linux CLI and scripting skills.
- HackTheBox, Conducted penetration tests on Windows servers and assessed system vulnerabilities.
- TryHackMe, Completed Junior Penetration Tester pathway for foundational red team skills.
Open To Relocation
True
Languages
English
Native or Bilingual
Timeline
Target Tech Associate (seasonal)
Target
10.2023 - 01.2024
It help desk technician
Light year
06.2023 - 07.2024
Associates of Science - business administration
Barton county community college
Cybersecurity Analytics Bootcamp -
Fullstack Academy
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