Mark Michalek
West Falls,NY
Summary
Passionate about information technology and cybersecurity. Personal projects, education, and occupations create an ever-improving attitude for myself. As an individual, enjoy working with others and perpetuating a positive work environment. Possesses excellent customer service and time management skills.
Overview
2
2
years of professional experience
Work History
IT Help Desk Technician
Hilbert College
05.2024 - Current
- Configured hardware, devices, and software to set up work stations for employees.
- Reduced downtime for end-users by quickly diagnosing and resolving hardware and software issues.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Enhanced customer satisfaction by promptly addressing IT issues and providing timely solutions.
Cybersecurity/IT Intern
West Herr Automotive
09.2024 - 12.2024
- Evaluated new cybersecurity tools and technologies, ensuring that the organization remained up-to-date on industry best practices.
- Analyzed system logs for suspicious activity, identifying potential threats before they caused damage.
- Collaborated with IT team to identify potential security risks and develop mitigation strategies.
- Provided technical support during scheduled maintenance windows, ensuring minimal disruption to critical systems.
- Participated in penetration testing exercises to assess the effectiveness of current security measures and recommend improvements.
Landscaper
Emerald Lawns
04.2023 - 09.2023
- Maintained grounds by trimming, weeding, and general clean-up.
- Performed planting, watering, mulching, and edging of lawns.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
Plumber's Helper
Kimil Construction
11.2022 - 02.2023
- Used couplings, clamps and screws to assemble pipe sections, tubing and fittings.
- Repaired sinks, dishwashers and other domestic appliances, removing clogs and cleaning pipes.
- Used rulers and levels to locate and mark position of pipe installations, passage holes and connections.
- Drilled and cut holes in walls and floors to accommodate passage of pipes.
Education
Bachelor of Science - Cybersecurity
Hilbert College
Hamburg, NY05-2025
No Degree - Exercise Science
SUNY At Buffalo
Buffalo, NYAssociate of Science - Liberal Arts And General Studies
Erie Community College
Buffalo, NY05.2020
Skills
- Linux
- Python
- Windows
- NMAP
- Networks
- Metasploit
- Server Maintenance
Timeline
Cybersecurity/IT Intern
West Herr Automotive
09.2024 - 12.2024
IT Help Desk Technician
Hilbert College
05.2024 - Current
Landscaper
Emerald Lawns
04.2023 - 09.2023
Plumber's Helper
Kimil Construction
11.2022 - 02.2023
Bachelor of Science - Cybersecurity
Hilbert College
No Degree - Exercise Science
SUNY At Buffalo
Associate of Science - Liberal Arts And General Studies
Erie Community College
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