Daryl Cetoute
Ocean,NJ
Summary
Friendly Help Desk Technician with 3+ years quickly and effectively resolving customers' technical issues. Dedicated to exceeding client expectations by verifying satisfactory resolutions for every submitted ticket. Skilled at maintaining positive communications even in stressful situations. Ready to leverage deep technical knowledge and amiable personal interactions to provide superlative technical responses.
Also has great listening skills combined with attentive and detail-oriented nature. Security-conscious and customer-focused worker with top-notch teamwork and interpersonal communication skills. Boosted communication with local Haitian immigrants by learning conversational Haitian Creole.
Overview
9
9
years of professional experience
Work History
IT Help Desk Technician
Jersey Mike's Franchise Systems Inc.
12.2021 - Current
- Install, configure, and maintain computer hardware and software as needed
- Performed tests of functionality, security, and performance of different and devices
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks
- Used ticketing systems to manage and process support actions and requests
- Managed high levels of call flow and responded to technical support needs
- Resolve technical issues pertaining to Local Area Networks (LAN), Wide Area Networks (WAN, and other network systems
Associate Technician, Server Test
TEKsystems
08.2021 - 11.2021
- Operate day-to-day functions of the department and follow all procedures
- Establish work duties and ensure workflow is properly followed
- System updates and verification
- Installed, configured, tested and maintained operating systems, application software, and system management tools
- Execution of system test scripts and process
- System Failure Analysis and Repair
- Performed troubleshooting and diagnosis on malfunctioning equipment
- Identification of error codes
- Troubleshooting of system errors for corrective actions
- Execution of system hardware repairs per proper procedures
- Manage/escalate issues impacting systems in test and communicate to Peer technicians, Team Lead and Supervisors
- Work with extended team to identify and execute process improvements
Cashier/Customer Service
Super FoodTown
07.2016 - 08.2020
- Resolve customer complaints, guide them and provide relevant information Make sales referrals, cross-sell products and introduce new ones
- Pleasantly deal with customers to ensure satisfaction.
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Education
Bachelor of Science - Information Technology
Kean University
Ocean, NJ05.2021
High School Diploma - undefined
Ocean Township High School
Oakhurst, NJ06.2017
Skills
- Customer Service
- Great Interpersonal Communication
- Hardware Troubleshooting
- Microsoft Office
- Hardware Configuration
- Remote Support
- Problem Resolution
- Linux
- Android/iOS
- Troubleshooting
- Server Management
Languages
English
Haitian; Haitian Creole
Timeline
IT Help Desk Technician
Jersey Mike's Franchise Systems Inc.
12.2021 - Current
Associate Technician, Server Test
TEKsystems
08.2021 - 11.2021
Cashier/Customer Service
Super FoodTown
07.2016 - 08.2020
High School Diploma - undefined
Ocean Township High School
Bachelor of Science - Information Technology
Kean University
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